HomeToGo concludes contact centre solution search with move to Talkdesk

Talkdesk®, the cloud contact centre for innovative enterprises announced HomeToGo selected Talkdesk to power its customer service operations. As the world’s largest vacation rental search engine in a highly competitive and fast-moving marketplace, HomeToGo needed a contact centre solution that would enable it to rise above the competition through superior customer service.

Contact Centre CLUB

By moving to Talkdesk Enterprise Cloud Contact Center, HomeToGo will have a dependable and scalable solution to support its growth in an easy-to-use platform with added cloud flexibility to integrate with best-of-breed customer experience tools.

“High customer satisfaction and superior service quality is what sets HomeToGo apart from our competitors,” said Valentin Gruber, chief revenue officer, HomeToGo. “The agility of Talkdesk’s cloud contact centre helps our customer support team stay ahead of our customers’ needs and ensures that we never leave a request unanswered.”

Customer service is the highest priority for HomeToGo and a key to its current and future success. Leveraging Intelligent Routing from Talkdesk, HomeToGo easily creates customised call flows to ensure each inbound customer is quickly assigned to the most-skilled agent based on the caller’s needs.

The ease of integration with best-of-breed CRM tools through AppConnect, set Talkdesk apart from other competitors for HomeToGo. Seamless integration with its existing Salesforce CRM database was also an area of need for HomeToGo and crucial to the Talkdesk implementation and transition process. With Talkdesk for Salesforce easily connecting with its growing customer database, HomeToGo agents have immediate access to caller information through automatic screen pops, reducing average handle time, caller wait time and improving overall efficiency. Providing its customers an array of interaction options empowers HomeToGo to elevate its customer experience (CX), making CX a competitive advantage.

“We are excited to be the customer service backbone of HomeToGo’s growing operation with Talkdesk enterprise cloud contact center solutions as the foundation for its outstanding customer experience,” said Tiago Paiva, chief executive officer, Talkdesk. “Today’s forward-thinking enterprise organizations like HomeToGo are making customer experience a competitive advantage with Talkdesk and transforming its contact centres to keep pace with customer demand.”

HomeToGo customer service operations sought to replace its previous system with a scalable cloud solution that could match its growth and meet the expectations of its discerning customers. Talkdesk’s enterprise-ready, next-generation cloud architecture maximizes flexibility, allowing HomeToGo to stay agile and easily self-manage its contact centre with clicks, not code. Powered by Talkdesk iQ, artificial intelligence (AI) increases operational efficiency for HomeToGo with intelligent routing, reporting, analytics, context and mobile solutions to improve customer outcomes and maintain visibility across its entire business.

About Talkdesk

Talkdesk Enterprise Cloud Contact Center empowers companies to make customer experience their competitive advantage. With enterprise-class performance and consumer-like ease of use, Talkdesk easily adapts to the evolving needs of sales and support teams and their end-customers, resulting in increased customer satisfaction, productivity and cost savings. Over 1,800 innovative enterprises around the world, including IBM, Acxiom, 2U, Trivago and Peloton, rely on Talkdesk to power their customer interactions. Learn more and request a demo at www.talkdesk.com.