Medallia, the global leader in experience management announced Hyland, a leader in content services, has selected Medallia as the underpinning for its strategic employee and customer experience programs.
“As a company who is dedicated to putting our customers first, having a holistic view of employee and customer sentiment is critical to our business. By tapping Medallia, we will be empowered to understand how our employees feel, how this impacts our customer experiences and what actions we need to take to ensure our most valuable assets are happy and satisfied,” said Justin Chappell, director of global customer experience, at Hyland.
Hyland will be leveraging the Medallia Experience Cloud to support its customer-first initiative and to gain insights into how its customers feel when engaging with its partners and employees.
Medallia (NYSE: MDLA) is the pioneer and market leader in Experience Management. Medallia’s award-winning SaaS platform, the Medallia Experience Cloud, leads the market in the understanding and management of experience for customers, employees and citizens. Medallia captures experience signals created on daily journeys in person, digital and IoT interactions and applies proprietary AI technology to reveal personalized and predictive insights that can drive action with tremendous business results. Using Medallia Experience Cloud, customers can reduce churn, turn detractors into promoters and buyers, and create in-the-moment cross-sell and up-sell opportunities, providing clear and potent returns on investment.