Selligent Marketing Cloud (Selligent) announced that online direct-to-consumer grocer, FreshDirect, has chosen the company to power its digital marketing efforts. Continue reading Leading Online Grocer FreshDirect Selects Selligent Marketing Cloud to Drive Personalized Service and Engagement →

Talkdesk® announced HOUST selected Talkdesk to power its Client Success and Guest Support teams. Formerly Airsorted, HOUST is a property management company using technology to create an infrastructure for the fast-growing sharing community. Continue reading Hosting service HOUST takes up residence in Talkdesk cloud for customer service solutions →

The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact centre supplier Puzzel. The new agreement covers If’s contact centres in four countries. Continue reading Puzzel delivers new chat bot solution to insurance company If →

PUMA, one of the world’s leading sports brands, has announced a global partnership with Emarsys, the world’s only omnichannel customer engagement platform built to accelerate business outcomes, to enhance its delivery of uniquely personalized communications to customers across multiple channels and points of sale. Continue reading PUMA sets sights on new personal best for customer engagement with Emarsys →

Medallia announced Calzedonia has selected Medallia for digital experience management of its e-Commerce sites. The solution enables Calzedonia brands to capture feedback from customers on the Web and integrate it with data from retail stores, contact centres and other channels. Continue reading Calzedonia selects Medallia for Digital Customer Experience →

Tritium, an Australian technology company that designs and manufactures the world’s most advanced DC fast and high-power chargers for electric vehicles, has selected RingCentral Australia a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, as its new global communications solution. Continue reading Tritium Digitally Transforms Global Communications with RingCentral Cloud Solution →