The Nordic region’s largest insurance company, If, has adopted innovative artificial intelligence in combination with its existing solution from the contact centre supplier Puzzel. The new agreement covers If’s contact centres in four countries. Continue reading Puzzel delivers new chat bot solution to insurance company If →

PUMA, one of the world’s leading sports brands, has announced a global partnership with Emarsys, the world’s only omnichannel customer engagement platform built to accelerate business outcomes, to enhance its delivery of uniquely personalized communications to customers across multiple channels and points of sale. Continue reading PUMA sets sights on new personal best for customer engagement with Emarsys →

Medallia announced Calzedonia has selected Medallia for digital experience management of its e-Commerce sites. The solution enables Calzedonia brands to capture feedback from customers on the Web and integrate it with data from retail stores, contact centres and other channels. Continue reading Calzedonia selects Medallia for Digital Customer Experience →

Tritium, an Australian technology company that designs and manufactures the world’s most advanced DC fast and high-power chargers for electric vehicles, has selected RingCentral Australia a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, as its new global communications solution. Continue reading Tritium Digitally Transforms Global Communications with RingCentral Cloud Solution →

8×8, a leading integrated cloud communications platform, announced its partnership with Dermalogica, a leading skincare provider across England and Ireland, with 6,000 skin therapists. Continue reading Dermalogica Selects 8×8 X Series with Contact Centre to Power its Customer Service Experience in UK and Ireland →

Genesys®, the global leader in cloud customer experience and contact centre solutions, announced that Swisscom’s customer satisfaction, efficiency and transactional Net Promoter Score® have improved by nearly 10% on messaging channels since deploying Genesys Messaging for Apple Business Chat just six months ago. Continue reading Swisscom Quadruples Customer Interactions in Just Six Months with Genesys Messaging for Apple Business Chat →