Tritium, an Australian technology company that designs and manufactures the world’s most advanced DC fast and high-power chargers for electric vehicles, has selected RingCentral Australia a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, as its new global communications solution.
Since opening its first international office in California in 2017, Tritium has grown rapidly. The company expanded into Europe in 2018, and in the last 12 months Tritium’s headcount has steadily increased globally. It now has exported chargers to more than 30 countries and counting.
Previously, Tritium’s offices in Australia, Netherlands, and United States each had a different voice-only legacy phone system, with separate vendor agreements. These systems could not support the constant inter-office and customer communication and collaboration needs of voice, video, online meetings, and messaging. Additionally, these legacy systems could not support the mobility needs of employees travelling throughout Asia-Pacific, Europe and the US.
Tritium needed a flexible, global communications solution that supported voice, video, online meetings, and team messaging, and could be centrally managed and maintained to improve operational efficiency and reduce overall costs. The solution also had to be able to route calls to the most appropriate Tritium staff member, regardless of location, and to make it easy for team members to collaborate internationally, including while travelling or working remotely.
“RingCentral has given us the ability to conduct business from anywhere while appearing always as local, which is a big cost saving and customer service advantage,” said Michael Russo, IT Director, Tritium. “We can now also route calls from customers worldwide to the right account representative or technical engineer, dependent on their specific requirements, where they are located, and also taking into account their time zone. Additionally, we have about 40 developers and engineers in our team who are keen to explore the RingCentral platform to enable additional functionality and workflow integration with our other cloud business applications.”
Using RingCentral, Tritium has consolidated disparate phone, conferencing, video and support services in each country with a single, centrally managed, cloud communications solution. The RingCentral Office® solution provides voice, video, online meetings and team messaging to support the communications needs for Tritium’s employees worldwide on a secure and reliable platform.
“The ability to configure and globally manage business communications from a single platform streamlines the experience for IT and improves overall business efficiency,” said Peter Hughes, Regional Sales Vice President for Asia Pacific, RingCentral. “We’re excited to be working with Tritium to give their customers and staff a comprehensive communications experience so they can focus on getting work done.”
Tritium was referred by RingCentral Australia partner Advance Vision Technology (AVTech). AVTech is a specialist ICT solutions and services provider that helps clients plan, build, support and manage their ICT investments, and has been Tritium’s IT managed services provider (MSP) for multiple years. “We understand the Tritium business requirements intimately, and we knew that the RingCentral solution was the superior choice to deliver on their changing needs; globally and locally, for both now and the future,” said AVTech’s Managing Director, Hong Huynh.
RingCentral, Inc. (NYSE: RNG) is a leading provider of global enterprise cloud communications, collaboration, and contact center solutions. More flexible and cost-effective than legacy on-premises systems, the RingCentral platform empowers employees to work better together, from any location, on any device, and via any mode to serve customers, improving business efficiency and customer satisfaction. The company provides unified voice, video meetings, team messaging, digital customer engagement, and integrated contact center solutions for enterprises globally. RingCentral’s open platform integrates with leading business apps and enables customers to easily customize business workflows. RingCentral is headquartered in Belmont, California, and has offices around the world.