Qualtrics, the leader in customer experience and creator of the experience management category announced that Provident Credit Union has selected Qualtrics CustomerXM™. Continue reading Provident Credit Union Selects Qualtrics CustomerXM →

Twilio, the leading cloud communications platform, announced that Cover has selected Twilio Flex to power its customer communications. Twilio Flex, a programmable contact centre platform, gave Cover the control to build a customized contact centre that delivers a differentiated customer and agent user experience. Continue reading Cover Chooses Twilio Flex to Power its Customer Service Experience →

NICE announced that PSCU, a premier payments credit union service organization, has expanded its relationship with NICE. Looking to enhance service, improve enterprise efficiency, increase scalability and provide an advantage to their credit unions and their members, PSCU selected NICE’s wide portfolio of solutions to enhance its approach to providing an unparalleled experience for its Owner credit unions and their members. Continue reading PSCU Leverages NICE Portfolio to Improve Enterprise Efficiency, Experience for Credit Unions and Members →

IPI, the digital contact centre specialist, today announced that it has implemented an AI-powered chatbot for NI Water, a Government Owned Company providing water and sewerage services across Northern Ireland. Continue reading IPI implements AI chatbot for Northern Ireland Water →

A leading airline and travel company known for innovative customer experience has recently selected Bright Pattern Contact Center software powered by AI for its omnichannel contact centre platform. With nearly 40 years of experience in leisure travel, the company offers low-fare alternatives to other airlines with exceptional customer experience. Continue reading Major Airline Selects Bright Pattern Cloud Contact Center Software →

Vonage, a global business cloud communications leader announced that LendingPoint, a data and technology platform provider for financial institutions, has chosen Vonage for its unified communications and contact centre solutions to power all of LendingPoint’s communication channels. Continue reading LendingPoint Chooses Vonage’s Unified Communications and Contact Centre Solutions to Drive Growth and Transform Customer Experiences →