U-WFM is delighted to announce Duka has selected its Workforce Management in the Cloud for its contact centre in Hinnerup, Denmark. Continue reading Duka selects U-WFM’s Cloud Workforce Management →

8×8 announced it has been selected by Vacasa, North America’s largest vacation rental management platform, as the provider of choice for its global contact centres. Headquartered in Portland, Oregon, Vacasa offers comprehensive vacation rental management services for over 14,000 vacation homes across 17 countries. Continue reading Vacasa delivers exceptional vacation rental experiences with 8×8 →

Ericsson announced that Ericsson Expert Analytics (EEA) has been selected by Batelco as a strategic solution for Customer Experience Management (CEM) across Bahrain. The rollout is underway as Batelco targets a unified CEM strategy to improve customer experience, boost network performance, and enhance operational efficiency. Continue reading Batelco selects Ericsson as Customer Experience Management partner →

Topbox, makers of enterprise Conversation Analytics software announced that Hunter Douglas, the leading manufacturer and marketer of custom window fashions in North America, is using Topbox to gain actionable customer insights that drive product innovation, improve efficiencies for retail partners, and build customer loyalty. Continue reading Hunter Douglas Adopts Topbox Conversation Analytics for Customer Insights →

Medallia, the global leader in experience management announced that Say Insurance, a brand of Shelter Insurance focused on property and casualty, has selected Medallia to optimize the experiences they deliver in digital and call centre channels. Continue reading Say Insurance Selects Medallia to Optimise its Digital and Call Centre Experiences →

Merchants, a customer management partner specialising in the business process outsourcing industry announced that the first phase of a global Contact Centre services transformation, has gone live with an Avaya Private Cloud solution. Continue reading Merchants GoLive with Avaya Private Cloud Contact Centre Transformation Project →