Costa Express and SightCall, the world’s leading AR-powered visual support technology, have united to enhance Costa Express’s partner support helpline with the addition of live visual support. Continue reading Costa Express Taps SightCall As Visual Support Platform For Partner Helpline →

RingCentral UK, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions and a wholly owned subsidiary of RingCentral, announced that CIO WaterCooler, a digital networking forum for CIOs and tech leaders, is using RingCentral’s cloud communications platform to power their Digital Boardrooms and enable virtual engagement and collaboration in the CIO tech community. Continue reading CIO WaterCooler Transforms the Digital Boardroom with RingCentral’s Cloud Communications Platform →

Vax, a global market leader in carpet washers and vacuum cleaners, has streamlined the way it handles telephone-based payment transactions and significantly reduced failure rates, thanks to the integration of PCI Pal’s Agent Assist payment security solution into its contact centre. Continue reading Vax transforms telephone payment transaction process with PCI Pal →

Medallia, the global leader in experience management announced that leading retailers DICK’S Sporting Goods, AkzoNobel and Smashburger have selected Medallia Experience Cloud to turn shoppers into brand promoters and diners into loyalists. Continue reading DICK’S Sporting Goods, AkzoNobel and Smashburger Select Medallia to Deliver Extraordinary Experiences in LiveTime →

Talkdesk® announced ORGANO chose Talkdesk Enterprise Cloud Contact Center to power its customer service operations. Talkdesk’s seamless integrations with best-in-class CRM systems, easy add-on capabilities through AppConnect, and a strong reputation for reliability and data security, ORGANO aims to make customer experience a competitive advantage with Talkdesk. Continue reading ORGANO selects Talkdesk Enterprise Cloud Contact Center to elevate customer experience →

Google Cloud and Lowe’s announced the two companies are expanding their work together to create a best-in-class technology foundation to help Lowe’s deliver exceptional customer experiences and empower store associates with tools to better serve customers, regardless of how they shop. Continue reading Google Cloud Helps Lowe’s Build a True ‘Channel-less’ Customer Experience →