Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the airline company. Continue reading Puzzel and SAS extend agreement →

NICE announced that NETIA, a leading telecom operator in Poland, reported rapid and measurable results from a customer insight initiative over the course of 2019. Continue reading NETIA Drives Improved Customer Service and Operational Efficiency with NICE Nexidia Analytics →

4net Technologies Ltd. (4net), the award-winning provider of cloud communication, collaboration and contact centre solutions, has signed a £16.3m contract with HM Courts & Tribunals Service (HMCTS). Continue reading 4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project →

Talkdesk®, Inc., the cloud contact centre for innovative enterprises announced TrackTik Software Inc. will move to Talkdesk for improved call quality, scalability and seamless integration with Salesforce. Impeded by the limitations of its previous provider, TrackTik is partnering with Talkdesk to provide and maintain a high-quality customer experience as the company scales internationally. Continue reading Talkdesk secures TrackTik with unmatched reliability and seamless Salesforce integration →

O2 (Telefónica UK) and MDS Global Ltd, a leading BSS-as-a-Service provider, have developed and implemented a new Partner Insight Portal – providing O2’s Direct Partners with focused customer and business intelligence. The data-rich portal aims to improve customer service, as well as facilitating bespoke billing and information for sales acquisition. Continue reading O2 (Telefónica UK) chooses MDS Global to enhance Direct Partner Capabilities with New Insight Portal →

Stibo Systems, the only master data management (MDM) company focused on putting Your business first, announced that Royal London, the UK’s largest mutual life, pensions and investment company, has implemented Stibo Systems’ Customer Master Data Management (CMDM) solution to drive its digital transformation and customer experience in order to deliver on their trademark customer service. Continue reading Stibo Systems Provides Royal London a ‘Single View’ of Their Customer Data →