RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that, AXA, one of the world’s largest insurance providers, is using RingCentral Engage Digital, a platform that manages every digital interaction with customers, to revolutionise its digital customer service offering. Continue reading AXA Insurance Revolutionises Digital Customer Service with RingCentral Engage Digital
Category Archives: Who’s Buying What?
Inside Marketing Boosts Sales Performance With Vonage
Vonage, a global business cloud communications leader announced that Inside Marketing, who partners with technology companies to accelerate inside sales, has experienced rapid growth and major gains in performance and productivity by implementing Vonage’s NewVoiceMedia (NVM) contact centre solution. Continue reading Inside Marketing Boosts Sales Performance With Vonage
Puzzel and SAS extend agreement
Puzzel extends its collaboration with SAS and delivers a new global contact centre solution to the airline company. Continue reading Puzzel and SAS extend agreement
NETIA Drives Improved Customer Service and Operational Efficiency with NICE Nexidia Analytics
NICE announced that NETIA, a leading telecom operator in Poland, reported rapid and measurable results from a customer insight initiative over the course of 2019. Continue reading NETIA Drives Improved Customer Service and Operational Efficiency with NICE Nexidia Analytics
4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project
4net Technologies Ltd. (4net), the award-winning provider of cloud communication, collaboration and contact centre solutions, has signed a £16.3m contract with HM Courts & Tribunals Service (HMCTS). Continue reading 4net Technologies wins £16.3m contract to help deliver HM Courts & Tribunals Service Reform project
Talkdesk secures TrackTik with unmatched reliability and seamless Salesforce integration
Talkdesk®, Inc., the cloud contact centre for innovative enterprises announced TrackTik Software Inc. will move to Talkdesk for improved call quality, scalability and seamless integration with Salesforce. Impeded by the limitations of its previous provider, TrackTik is partnering with Talkdesk to provide and maintain a high-quality customer experience as the company scales internationally. Continue reading Talkdesk secures TrackTik with unmatched reliability and seamless Salesforce integration