Avaya announced that ACS Technologies (ACST) is seeing significant benefit from its use of Avaya Mobile Experience® and Avaya IX™ Digital solutions to increase workforce efficiencies, reduce costs and gain greater insights into customer behavior. Continue reading ACS Technologies Digitally Transforms Their Contact Centre with Avaya Mobile Experience to Enhance the Customer Journey
Category Archives: Who’s Buying What?
8×8 and Charterhouse take MacDonald & Company’s global business to the cloud
8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform, and leading wholesale partner Charterhouse announced global recruitment company MacDonald & Company has selected 8×8 X Series as its worldwide communications solution. Continue reading 8×8 and Charterhouse take MacDonald & Company’s global business to the cloud
Shaw Industries Group Drives Innovation Through NICE Satmetrix
NICE announced Shaw Industries Group Inc., a leading floorcovering provider, has selected NICE Satmetrix as its comprehensive customer experience management solution. Continue reading Shaw Industries Group Drives Innovation Through NICE Satmetrix
SoftBank Chooses Medallia as Customer Experience Platform
Medallia, the global leader in experience management announced that SoftBank has selected Medallia to drive the company’s telecommunications retail customer experience strategy. Continue reading SoftBank Chooses Medallia as Customer Experience Platform
Veronica’s Insurance selects Vee24 to extend their Digital Transformation Vision with Live Customer Engagement Technology
Vee24 Inc. announced that Veronica’s Insurance has selected their leading AI-enabled Customer Engagement Platform to deliver expert insurance sales and service across 36 branch locations as well as their company website. Continue reading Veronica’s Insurance selects Vee24 to extend their Digital Transformation Vision with Live Customer Engagement Technology
NCR Software to Enhance Santander Customer Experience Across Santander Self Service
NCR Corporation, a global enterprise technology company for the banking industry, announced that Santander UK recently selected NCR to deliver its enterprise ATM platform of the future and will be the first in the U.K. to offer its Interactive Banker solution to further enhance customer service. Continue reading NCR Software to Enhance Santander Customer Experience Across Santander Self Service