Yorkshire Housing (YH) and PowerObjects, an HCL Technologies Company are pleased to announce their partnership to implement Microsoft Dynamics 365-based solutions. The new system will make it easier for customers to do business with YH and provide the right foundations for growth. Continue reading Yorkshire Housing and PowerObjects, an HCL Technologies Company to Partner on Dynamics 365 Implementation →

ATB Financial (ATB), the largest Alberta-based financial institution, can now deliver better, faster service after moving to Genesys Cloud, the innovation platform from the global leader in omnichannel customer experience and contact centre solutions. Genesys® partnered with ATB to transform the way it connects with customers, providing better experiences on each interaction. Continue reading ATB Financial Delivers Better, Faster Service Just 6 Months After Moving to Genesys Cloud →

Entel, one of the largest telecommunications companies in Chile, has implemented Genesys AI-powered orchestration capabilities to seamlessly connect and manage native and third-party artificial intelligence (AI), resulting in significant efficiency gains. Now, its customers smoothly transition between automated systems and employees for truly effortless journeys. Continue reading Entel Improves Efficiency with Genesys AI →

first2protect Insurance Services, part of LSL Property Services plc (LSL), one of the UK’s leading residential property services groups, is deploying Digital Helpers to support staff in administrative tasks associated with compiling and dispatching new insurance policies to customers. Continue reading first2protect Deploys Digital Helpers From Thoughtonomy to Support Staff →

Cerillion, an innovator in digital monetisation and customer management solutions, today announced that its Enterprise BSS/OSS suite is powering the newly launched Lobster mobile operator in Spain. Continue reading Lobster launches on Cerillion the first “All-in-English” mobile service in Spain →

Verint® announced that Hertfordshire County Council has recently launched a cloud-based digital-first customer engagement solution enabling citizens and employees to easily manage government services. Continue reading Hertfordshire County Council Launches New Cloud-based Digital-first Customer Engagement Solution Powered by Verint →