NewVoiceMedia announced that FlixBus, Europe’s leading long-distance bus provider, is using its ContactWorld platform to enhance its contact centre operations and customer experience throughout Europe. Continue reading NewVoiceMedia GmbH accelerates momentum in Europe with landmark customer FlixBus
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The National Archives take communications to the Cloud
PRESS RELEASE: The National Archives (TNA) is digitising its communications technology with an innovative cloud-based system. From March 2017, more than 600 staff will have access to advanced cloud telephony capabilities, provided by leading cloud communications provider 8×8, to improve efficiency and collaboration throughout the organisation. Continue reading The National Archives take communications to the Cloud