The Vodafone Business and IBM venture, which launched earlier this year, today announced it has signed an eight-year deal with National Express, a leading UK-based transport provider with services in eight countries. Continue reading National Express turns to Vodafone Business and IBM to boost digital journey with hybrid cloud →

Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests →

FRISS, the worldwide provider of AI-powered fraud and risk solutions for the P&C insurance industry announced that ERGO Germany successfully completed the implementation of the FRISS solution to fasten their claims management process. Continue reading ERGO Germany Goes Live With FRISS to Enable AI Powered Customer Service Improvements →

Verint® announced that the City of Barrie, Ontario, is partnering with Verint to simplify, modernize and automate its customer service operations for improved overall customer experience and employee satisfaction. Continue reading City of Barrie Automates Customer Service Operations with Verint Solutions and Expands Digital Services →

8×8, a leading cloud provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global communications platform announced its partnership with Europe’s largest independent resort operator, CLC World Resorts & Hotels. Continue reading CLC World Partners with 8×8 to Improve Customer Service for Members →

Privately-owned motor firm JCT600 has invested over £1 million in a new cloud-based communications system to further improve its level of customer experience and legislative compliance. The solution – powered by Halifax-headquartered Vapour Cloud in strategic partnership with Leeds-based pure technology group (PTG) – will see JCT600 move to voice technology as cutting-edge as the cars it retails. Continue reading JCT600 invests over £1million in comms technology overhaul →