8×8, a leading Software-as-a-Service provider of voice, video, chat, contact centre and enterprise-class API solutions powered by one global cloud communications platform announced its partnership with Halfords, the leading British retailer of car parts, bicycles, e-bikes, and bike and vehicle services and accessories. Continue reading Halfords Partners with 8×8 to Deliver Superior Customer Service →

Business telephony and contact centre provider, Intellicom announced the completion of a telephony integration project with directory services provider, 11890. By integrating Google indexed business data with 11890’s hosted contact centre platform, the company has been able to transform its operational cost base and provide better call quality to its business customers. Continue reading Clever Google telephony integration from Intellicom helps directory services provider survive and thrive →

The Vodafone Business and IBM venture, which launched earlier this year, today announced it has signed an eight-year deal with National Express, a leading UK-based transport provider with services in eight countries. Continue reading National Express turns to Vodafone Business and IBM to boost digital journey with hybrid cloud →

Spirit Airlines, the fastest growing airline in the United States, continues its commitment to invest in the Guest experience with an industry-leading technology to connect with its Guests via the messaging application WhatsApp. Continue reading Spirit Airlines Debuts WhatsApp for Seamless Communication with Guests →

FRISS, the worldwide provider of AI-powered fraud and risk solutions for the P&C insurance industry announced that ERGO Germany successfully completed the implementation of the FRISS solution to fasten their claims management process. Continue reading ERGO Germany Goes Live With FRISS to Enable AI Powered Customer Service Improvements →

Verint® announced that the City of Barrie, Ontario, is partnering with Verint to simplify, modernize and automate its customer service operations for improved overall customer experience and employee satisfaction. Continue reading City of Barrie Automates Customer Service Operations with Verint Solutions and Expands Digital Services →