Vonage, a global business cloud communications leader, announced that Fleetmaster Express has chosen the Vonage Business Cloud (VBC) unified communications and collaboration solution to provide the productivity and collaboration tools necessary to create seamless workflows and enhance its employee experience. Continue reading Fleetmaster Express Chooses Vonage to Provide Unified Communications and Collaboration Solution →

Vlocity, Inc., a leading provider of industry-specific cloud software, and KCOM Group, a pioneer in communications and IT services in the United Kingdom, announced today that the two companies have signed an agreement to leverage the Vlocity Communications Cloud to boost digital transformation initiatives across its sales, marketing, and customer care organizations. Continue reading KCOM Group Selects Vlocity to Streamline Business Processes →

Leeds City Council, one of the UK’s largest metropolitan authorities, has selected Sabio to provide an innovative real-time customer satisfaction surveying solution to support the council’s Voice of the Customer programme. Sabio’s automated Bright Navigator post-call survey tool will enable the council to capture customer feedback in real-time, provide extended intelligence on key customer satisfaction, and the insights needed by the contact centre team to optimise customer engagement. Continue reading Leeds City Council selects Sabio to provide real-time customer satisfaction survey solution →

Regum, a company dedicated to educational training and financial investments for a wide range of customers, has improved the speed and responsiveness of its customer service by implementing the Powered by Avaya IX™ solution for cloud-based unified communications and collaboration. Continue reading Avaya Cloud Communications Solutions Enable Regum Fintech to Enhance Customer Experience While Reducing Cost →

eGain, the leading provider of cloud-based customer engagement solutions announced that A-dec, world’s leading dental equipment manufacturer, selected eGain AI knowledge for contact centre support and digital self-service. Continue reading A-dec Selects eGain for AI-Powered Customer Support →

Talkdesk, the cloud contact center for innovative enterprises, announced their selection by Housecall Pro to power its customer service operations of more than 250 agents. Housecall Pro, the leading software platform for home service professionals to manage and grow their business, chose Talkdesk Enterprise Cloud Contact Center for its ease of use, omnichannel support, seamless integration capabilities and unmatched reliability backed by an industry-first 100% uptime SLA. Continue reading Housecall Pro Moves Hundreds of Agents to Talkdesk for Omnichannel Support →