BT announced it has signed a contract with Schindler, one of the world’s leading providers of elevators, escalators and moving walkways, as well as maintenance and modernisation services. BT will provide Schindler with a reliable and secure network and voice solution connecting about 500 sites worldwide. Continue reading BT elevates Schindler’s network to new level →

NICE announced Colt Technology Services, a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix. Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics. Continue reading Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix →

Qualtrics, the leader in experience management, announced that CenturyLink, one of the largest technology providers to global enterprise customers, is leveraging Qualtrics CustomerXM™ to power its global customer experience (CX) programs. Continue reading Leading Communications Provider Leverages Qualtrics to Power Its Global Customer Experience Program →

Yext, the platform for Brand Verified Answers in search, announced its work with Hard Rock International to power answers-ready online listings and restaurant pages for Hard Rock Cafe locations globally. Continue reading Hard Rock International Taps Yext to Power Brand Verified Answers for Hard Rock Cafe Locations Around the World →

Puzzel, a leading European omni-channel cloud contact centre software provider, has announced that high quality contact centre Newstel GmbH has selected Puzzel’s email customer service solution. The technology will support Newstel’s multilingual customer support operations based in Germany, Poland and a round-the-clock contact centre in the Philippines. Continue reading Newstel GmbH selects Puzzel for global contact centre →

Inference Solutions, a global provider of Intelligent Virtual Agents for sales and service organizations, announced its role in Pizza Hut Australia’s digital transformation initiative to improve the customer experience and streamline the operational efficiency of its franchisees. Continue reading Inference Solutions Helps Pizza Hut Australia Deploy New Natural Language Call-steering Solution →