ContactEngine, the Customer Engagement Hub technology specializing in outbound conversational Artificial Intelligence (AI), has announced a deal with TELUS, one of Canada’s largest telecommunications companies, to increase customer engagement across customer journeys nationwide. Continue reading ContactEngine teams up with TELUS to increase customer engagement and drive operational efficiencies →

NICE inContact, a NICE business, announced that NICE inContact CXone, the world’s #1 cloud customer experience platform, has enabled corporate travel services provider Gant Travel to improve contact centre CRM integration and optimize Interactive Voice Response (IVR) capabilities, resulting in lower average handle time (AHT) and reduced costs. Continue reading Gant Travel Improves Contact Centre Performance with NICE inContact CXone →

BT announced it has signed a contract with Schindler, one of the world’s leading providers of elevators, escalators and moving walkways, as well as maintenance and modernisation services. BT will provide Schindler with a reliable and secure network and voice solution connecting about 500 sites worldwide. Continue reading BT elevates Schindler’s network to new level →

NICE announced Colt Technology Services, a world-class global provider of high bandwidth, on-demand and agile connectivity solutions, has renewed and upgraded their relationship with NICE Satmetrix. Seeking additional depth of insight, Colt furthered its partnership with NICE Satmetrix to align with their need for new cutting-edge features like automated text analytics and custom metrics. Continue reading Colt Technology Services Upgrades to Add New Features to Further Deepen Customer Insights Within NICE Satmetrix →

Qualtrics, the leader in experience management, announced that CenturyLink, one of the largest technology providers to global enterprise customers, is leveraging Qualtrics CustomerXM™ to power its global customer experience (CX) programs. Continue reading Leading Communications Provider Leverages Qualtrics to Power Its Global Customer Experience Program →

Yext, the platform for Brand Verified Answers in search, announced its work with Hard Rock International to power answers-ready online listings and restaurant pages for Hard Rock Cafe locations globally. Continue reading Hard Rock International Taps Yext to Power Brand Verified Answers for Hard Rock Cafe Locations Around the World →