British Gas has partnered with Localz, leading experts in last mile location and messaging technology, to improve customer experience and overall efficiencies. With engineers challenged to fulfill appointment promises and an increased demand for uberisation from customers, British Gas has implemented Localz “On my way” solution to deliver real-time automated messages to customers. Continue reading British Gas Goes the Extra Mile to Improve Customer Experiences with Localz
Category Archives: Who’s Buying What?
Eckoh announces significant US Contract win
Eckoh, the global provider of secure payment products and customer contact solutions, announces it has secured a three-year contract to provide Coral (the contact centre agent desktop product), to a US Fortune 100 telecommunications company. Continue reading Eckoh announces significant US Contract win
Red Roof Chooses Medallia to Transform its Customer Experience and Drive Retention
Medallia, the global leader in experience management, has announced that Red Roof, the award-winning leader in the lodging industry, has selected Medallia to power its experience management program to take advantage of real time feedback capabilities and seamless insights across channels. Continue reading Red Roof Chooses Medallia to Transform its Customer Experience and Drive Retention
3CLogic Announces New Client: Publicly Traded Multinational Corporation
3CLogic, a leading provider of cloud contact centre software, announced its selection by a prominent global electronics firm to migrate from its on-premise PBX legacy system to the company’s full cloud Amazon Web Services-based platform. Continue reading 3CLogic Announces New Client: Publicly Traded Multinational Corporation
MindTouch Knowledge Management Solution Helps 8×8 Lay Groundwork for Best-in-Class Self-Service
MindTouch has helped 8×8 improve the customer experience, fuel self-service, and increase service and support efficiencies using its enterprise-grade, AI-powered knowledge management solution. Continue reading MindTouch Knowledge Management Solution Helps 8×8 Lay Groundwork for Best-in-Class Self-Service
Simply Business Contact Centre to benefit from U-WFM’s Cloud Workforce Management
U-WFM has been selected by Simply Business to provide Workforce Management in the Cloud services for its Contact Centre in Northampton. Continue reading Simply Business Contact Centre to benefit from U-WFM’s Cloud Workforce Management