HelpSocial, the #1 platform for integrating and automating digital in the contact centre, has been chosen by Virgin Mobile México to provide a combined digital customer engagement solution that brings social media and messaging conversations into Virgin Mobile México’s contact centre platform, and leverages artificial intelligence to give Virgin Mobile México customers an ability to receive fast help from bots and human service agents. Continue reading Virgin Mobile México Chooses HelpSocial To Provide Digital Engagement Solution For Customer Service Agents and Bots →

Talkdesk announced their selection by 2U, Inc., a global leader in educational technology, as its contact centre solutions provider. Talkdesk supports more than 1,150 employees across four 2U offices in the U.S., two international locations, and dozens of remote employees around the world. 2U leverages Talkdesk’s unique combination of reliability, scalability and enterprise-class capabilities with consumer app-level simplicity. Continue reading Talkdesk helps power team of 1,150 student-facing employees for 2U, Inc. →

Coveo, a market leader in AI-powered business solutions, announced that Quest Software, a global systems management, data protection and security software provider, has chosen Coveo to transform its online customer experience with an enterprise-wide implementation of the company’s AI-powered search and recommendations technology. Continue reading Quest Software Selects Coveo to Transform Customer Experience with AI →

One of baseball’s most historic teams, the Philadelphia Phillies, chose Mitel® to power communications and collaboration across its entire organization and mobile workforce, keeping staff connected, productive and delivering an exceptional fan experience. Continue reading Philadelphia Phillies Select Mitel for High Performance Communications and Collaboration Lineup →

To meet the needs of their expanding contact centre Bierce Surveying Limited has successfully installed ContactOne’s Multi Channel Contact Centre. ContactOne’s cloud-based solution met Bierce’s requirements for a platform that is easy to use, provided data which went beyond those offered by conventional PBX solutions and support future requirements for additional contact channels for their business including email, web chat and social media channels such as Twitter and Facebook. Continue reading Bierce Go Live with ContactOne’s Multi Channel Contact Centre Solution →

Limitless, the UK-based inventor and provider of a SaaS platform offering AI and crowd sourced customer service solutions announces that it has successfully concluded the first phase of a Voice of Customer (VoC) programme with leading credit card provider, NewDay. Continue reading Limitless joins forces with NewDay to deliver pioneering Voice of Customer programme →