Teleopti announced that Germany’s biggest online retailer for furniture and home furnishing products OTTO has successfully deployed the company’s Workforce Management (WFM) technology to support a national network of 15 ‘relation’ or contact centers offering round-the-clock customer service. Continue reading WFM technology from Teleopti supports employee engagement at OTTO Service Centers →

IT-Communications, a BPO provider with a number of locations throughout Japan, has selected Bright Pattern Contact Center software to fuel the digital transformation of its clients’ customer relationships. Communication Business Avenue, Inc was selected as an implementation partner on the project. Continue reading Bright Pattern Selected by IT-Communications to Drive Digital Transformation with Top AI Solution →

Salesforce announced that Fairview Health Services—one of the largest nonprofit health systems in Minnesota—selected Salesforce as its platform for customer engagement. With Salesforce, Fairview will get a 360-degree view of each customer and the tools to better understand and manage customer needs. Continue reading Fairview Health Services Deploys Salesforce to Support Customer Engagement Transformation Efforts →

NICE and Business Systems announced that they have been selected by Integrated Care 24 (IC24) to provide comprehensive, consistent reporting and deliver insights that will enable an advanced level of healthcare services to a population of over 7.2 million via more than one million calls per year across its contact centres. Continue reading Integrated Care 24 Selects NICE to Ensure Unparalleled Quality of Care →

IFS, the global enterprise applications company, announced that Baxi Heating Ltd, the UK market leader in smart low carbon heating and hot water solutions, has chosen IFS Customer Engagement™ (CE) to provide a cloud-based omni-channel customer service and complete workforce management solution. Continue reading IFS Customer Engagement selected by Baxi Heating →

RingCentral, a leading provider of global enterprise cloud communications, collaboration, and contact centre solutions announced that Insureon has selected RingCentral for its robust voice communications capabilities and open API platform enabling sophisticated custom integration with multiple applications. Continue reading Insureon Leverages RingCentral’s Cloud Communications Open Platform to Integrate Machine Learning and AI Solutions to Boost Sales →