Argenta announced the launch of a conversational banking experience within its successful mobile banking app. Powered by messaging customer service platform Sparkcentral and omnichannel messaging specialists Smooch, the new feature allows Argenta customers to engage in a continuous conversation thread – much like they would using WhatsApp with their friends – with trained Argenta staff at any time. Continue reading Argenta Launches Human-powered Conversational Banking Experience in Partnership with Sparkcentral & Smooch →

Bright Pattern announces that the go-to telecommunications provider in the Caribbean and Latin America has selected Bright Pattern Contact Center for its customer service operations. Continue reading Global Enterprise Telecommunications Company Selects Bright Pattern for Latin America Contact Centre Operations →

NICE announced that General Motors (GM) is implementing NICE Performance Management (NPM) version 7.0 to empower its contact centre workforce in meeting the company’s key business goals, including ensuring excellent customer satisfaction. Serving customers and dealers, GM’s contact centre operations account for over 30 million interactions in 70 lines of business across 65 contact centres. Continue reading General Motors deploys NICE Performance Management to improve employee collaboration and customer service →

Ada, a Toronto-based AI customer engagement platform, announced its partnership with AirAsia, Asia’s leading low-cost carrier. In only one month, AirAsia used Ada to build the AirAsia Virtual Allstar – 24/7 customer self-service that officially launches today in eight languages across the airline’s website and app. Continue reading AirAsia Takes off with Ada-Powered Virtual Assistant →

Boxever, the personalisation platform, announces its partnership with HK Express. Boxever will work with the airline on a three year contract to help drive personalised experiences for its customers. Continue reading Boxever partners with HK Express to transform Customer Experience →

OnviSource announced that a leading wireless service provider has expanded its use of ia.Enterprise Intelligently Automated (IA) Solutions from OnviSource to complete the implementation of its Digital Transformation strategy related to end-to-end Customer Experience Management (CXM). Continue reading A Major Wireless Service Provider Deploys OnviSource ia.Enterprise™ Intelligently Automated Solutions →