Capgemini has announced that it has signed a contract with EDF Energy to change its customer experience with a Contact-Centre-as-a-Service (CCaaS) offering from Odigo, Capgemini’s cloud contact centre solutions brand. Continue reading EDF Energy appoints Capgemini’s Odigo to support its customer service operations →

Bright Pattern announced its partnership with Ocular Technologies, the first 100% cloud-based customer engagement provider in South Africa. Bright Pattern Contact Center software will help Ocular Technologies provide the most innovative technology to top South African brands across all industries. Continue reading Bright Pattern Selected by Ocular Technologies to Provide Innovative Customer Service Offering →

Avaya announced that Welch’s, the company famous for its juices, jams and other grape products, has upgraded its communications infrastructure with Avaya IX Workplace solutions to bolster customer experience and workforce efficiency. Continue reading Avaya and Welch’s Bring Innovative Technology to one of America’s Sweetest Companies →

Talkdesk, the cloud contact centre for innovative enterprises, was chosen by Indie Campers, one of the largest campervan rental companies in Europe, to expand and optimize its customer service operations. Founded in 2013 with three rental vans, Indie Campers now operates a fleet of more than 650 vehicles in over 50 locations throughout Europe. Continue reading Indie Campers chooses Talkdesk to enhance customer support →

NoblyPOS, the global leader in iPad-based point of sale solutions for the food and beverage industry announced that it has selected Natterbox’s telephony platform, after evaluating solutions from NewVoiceMedia and Ringcentral. Continue reading NoblyPOS selects Natterbox telephony platform to deliver market leading customer care →

Nuance announced Santander is making phone banking more seamless and secure through Voice ID, a system that leverages Nuance’s market-leading, fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Improve Customer Experience and Boost Security at Santander →