Upland Software, a leader in cloud-based enterprise work management software announces a partnership with Steinhoff to facilitate seamless feedback capture across multiple touchpoints of the customer journey for two of the retail group’s biggest UK brands. Continue reading Steinhoff partners with Upland Rant & Rave to enhance customer experience at Bensons for Beds and Harveys Furniture
Category Archives: Who’s Buying What?
World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box
Box, Inc., a leader in cloud content management announced that World Fuel Services, a leader in the energy industry, selected Box to be the content layer for its IT infrastructure of best-of-breed cloud applications, centralize content management across its global workforce, and reimagine customer engagement models and digital business processes. Continue reading World Fuel Services Connects its Global Workforce and Reimagines Digital Customer Engagement with Box
A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities
SANDSIV, the leading customer experience management (CXM) enterprise software provider, proudly announces that one of Europe’s largest telecom firms has chosen sandsiv+ to integrate and automate its customer intelligence ecosystem. Continue reading A1 Telekom Austria Group Selects SANDSIV to Elevate and Sustain its VoC Capabilities
National Express Uses Teleopti Workforce Management to Keep Passengers on the Move
Teleopti announced that National Express, the largest operator of coach services in the UK, is using its workforce management (WFM) solution to create schedules for over 160 frontline employees, working complex shift patterns in its customer service centre. Continue reading National Express Uses Teleopti Workforce Management to Keep Passengers on the Move
Bright Pattern Contact Centre Selected by Global Cybersecurity Firm Sysnet
Sysnet is a global, industry leading, cyber security organisation that provides business focused solutions to solve organisational security challenges, reducing risk and strengthening security with headquarters in Dublin and offices around the globe. Continue reading Bright Pattern Contact Centre Selected by Global Cybersecurity Firm Sysnet
AIB selects Boxever to enhance customer experience
Boxever, the personalisation platform, announces its partnership with Allied Irish Banks (AIB). Boxever will work with AIB on a three year contract to help drive enhanced personalised experiences for its customers. Continue reading AIB selects Boxever to enhance customer experience