Teleopti announced that Support Services Group has successfully deployed the company’s cloud-based Workforce Management (WFM) technology to schedule over 300 agents across five locations and four time zones in the USA and the Dominican Republic. Since implementing the new Teleopti WFM Cloud solution, Support Services Group has tangibly increased productivity by 5%. Continue reading Support Services Group deploys Teleopti WFM to increase productivity and support business growth →

Talkdesk announced Boostability, a leading provider of online marketing solutions and SEO services, as the latest customer to move their legacy customer service operations to Talkdesk Enterprise Cloud Contact Center. Frustrated by service interruptions, poor support, and data reporting that was inconsistent and unreliable, Boostability chose Talkdesk to alleviate these system shortcomings and support its customers with an easy-to-use and agile contact centre solution in the cloud, backed by a 100% Uptime Service Level Agreement. Continue reading Talkdesk chosen by SEO and marketing powerhouse Boostability to power customer service →

Talkdesk announced a global technology leader, and one of the world’s largest employers, selected Talkdesk to power their worldwide help desk customer service operations. Seeking a dynamic and agile answer to their static and aging on-premises system from Avaya, the company will leverage the Talkdesk Enterprise Contact Center Platform to improve the customer journey and experience. Continue reading Multinational technology company replaces Avaya with Talkdesk cloud solutions →

Nuance announced Allied Irish Banks (AIB) – Ireland’s largest bank – is the first in the country to make access to customer service more seamless and secure by leveraging Nuance’s market-leading fraud-preventing biometrics technology. Continue reading Nuance Voice Biometrics to Boost Customer Experience and Security at Allied Irish Banks (AIB) →

The BBC Radio 4 Christmas Appeal with St Martin-in-the-Fields launched on Sunday 2nd December to help thousands of homeless people, or those in danger of losing their homes. The donation line on 0800 082 82 84 is being promoted on Radio 4 throughout the week, and Oxford-based cloud communications provider, Sesui, has extended its pop-up cloud contact centre to support what everyone hopes will be a much-needed influx of seasonal goodwill. Continue reading Pop up cloud contact centre to support record-breaking Radio 4 Christmas Appeal for homelessness →

Bright Pattern, a leading global provider of innovative cloud contact center software, announced that it has been selected by an industry-leading global travel and experiences booking platform to serve as the core of its customer engagement operation. Continue reading Innovative “Unicorn” Global Travel Services Company Deploys Bright Pattern Contact Center for Omnichannel Customer Engagement →