During IBM Think, Hyundai Card Commercial, financial services subsidiaries of Hyundai and Kia Motors, announced they are working with IBM to advance their use of cloud-based AI and blockchain technology with the aim of improving the customer experience and expanding their financial services business globally. Continue reading Hyundai Card improves customer satisfaction using IBM Watson AI chatbot →

Avaya, a leading provider of communications solutions for the healthcare industry announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences. Continue reading CHRISTUS Health Partners With Avaya to Enhance Patient Experiences →

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions announced it has increased customer satisfaction on a massive scale for DDC OS, the business process outsourcing specialist. Continue reading DDC OS improves customer satisfaction with support from 8×8 →

Teleopti announced that Germany’s biggest online retailer for furniture and home furnishing products OTTO has successfully deployed the company’s Workforce Management (WFM) technology to support a national network of 15 ‘relation’ or contact centers offering round-the-clock customer service. Continue reading WFM technology from Teleopti supports employee engagement at OTTO Service Centers →

IT-Communications, a BPO provider with a number of locations throughout Japan, has selected Bright Pattern Contact Center software to fuel the digital transformation of its clients’ customer relationships. Communication Business Avenue, Inc was selected as an implementation partner on the project. Continue reading Bright Pattern Selected by IT-Communications to Drive Digital Transformation with Top AI Solution →

Salesforce announced that Fairview Health Services—one of the largest nonprofit health systems in Minnesota—selected Salesforce as its platform for customer engagement. With Salesforce, Fairview will get a 360-degree view of each customer and the tools to better understand and manage customer needs. Continue reading Fairview Health Services Deploys Salesforce to Support Customer Engagement Transformation Efforts →