PCI Pal, a secure payments provider to contact centres, released their video case study of NewVoiceMedia’s Agent Assist Secure Payments technology for its new brand engagement with SixPackAbs, a provider of health and fitness solutions. Continue reading PCI Pal Enables PCI Compliance for SixPackAbs →

As the use of intelligent virtual assistants continues to grow, IBM announced further worldwide adoption of IBM Watson Assistant, an industry leading AI solution that is designed to help companies save millions in operational costs and global enterprises engage with their customers and employees. Continue reading IBM Watson Assistant Continues to Drive Global Business Transformation →

During IBM Think, Hyundai Card Commercial, financial services subsidiaries of Hyundai and Kia Motors, announced they are working with IBM to advance their use of cloud-based AI and blockchain technology with the aim of improving the customer experience and expanding their financial services business globally. Continue reading Hyundai Card improves customer satisfaction using IBM Watson AI chatbot →

Avaya, a leading provider of communications solutions for the healthcare industry announced that CHRISTUS Health has implemented Avaya IX Contact Center solutions to help digitally transform their business and provide enhanced patient experiences. Continue reading CHRISTUS Health Partners With Avaya to Enhance Patient Experiences →

8×8, a leading cloud provider of voice, video, collaboration and contact centre solutions announced it has increased customer satisfaction on a massive scale for DDC OS, the business process outsourcing specialist. Continue reading DDC OS improves customer satisfaction with support from 8×8 →

Teleopti announced that Germany’s biggest online retailer for furniture and home furnishing products OTTO has successfully deployed the company’s Workforce Management (WFM) technology to support a national network of 15 ‘relation’ or contact centers offering round-the-clock customer service. Continue reading WFM technology from Teleopti supports employee engagement at OTTO Service Centers →