Leading international health insurer Bupa Global has strengthened its relationship with Confirmit to use the company’s solutions to run its highly successful Customer Experience programme. Continue reading Bupa Global Continues to Drive Business Change with Confirmit
Category Archives: Who’s Buying What?
Echo takes billing software global with first Australian water sector client
Following the launch of Aptumo, an innovative new SaaS billing software solution, outsourced utilities customer engagement specialist, Echo Managed Services, has secured its first international contract with Coliban Water in Victoria, Australia. Continue reading Echo takes billing software global with first Australian water sector client
Barry University and LivePerson bring conversational commerce to education
LivePerson, the leading provider of conversational commerce solutions announced that it enables Barry University to message with current and prospective students over WhatsApp, Facebook Messenger, SMS, and the web. Students can ask questions about everything from the application process to academic programs and receiving their transcripts, all in the same convenient way they talk with their friends and family. Continue reading Barry University and LivePerson bring conversational commerce to education
Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution
RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Market Force Information (Market Force), a leader in customer experience management, has selected RingCentral to expand its contact centre operations and enhance productivity of its global workforce across multiple locations in US, Canada, and Europe. Continue reading Market Force Information Expands Customer Experience Management Business with RingCentral’s Collaborative Contact Centre Solution
Centrica forms strategic partnership with Microsoft to transform field operations with Dynamics 365 and AI
Centrica, the leading international energy and services firm with well-known customer brands British Gas, Dyno and Direct Energy, has formed a strategic partnership with Microsoft designed to transform the way its 12,000-strong team of British Gas engineers serve customers across the UK. The agreement is at the heart of the Centrica purpose to “provide energy and services to satisfy the changing needs of their customers”. Continue reading Centrica forms strategic partnership with Microsoft to transform field operations with Dynamics 365 and AI
Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia
NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform. Continue reading Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia