Avaya announced that FatPipe Networks and ACS Technologies have implemented Avaya IX Mobility to accelerate the digital transformation of their contact centres, enhance smartphone interactions, drive down costs, and deliver better customer experiences. Continue reading FatPipe and ACS Technologies Digitally Transform Their Contact Centers With Avaya IX Mobility →

Dimension Data, a USD 8 billion global technology integrator and managed services provider, announced their partnership with Agoda, one of the world’s fastest-growing online travel agents. Dimension Data will work closely with Agoda to implement Genesys PureEngage™, an omnichannel platform to enhance Agoda users’ customer experience. Continue reading Agoda partners with Dimension Data to enhance customer experience →

Avaya announced that C3i Solutions, a HCL Technologies company, has implemented Avaya communications solutions, turning its contact centre into a next generation omnichannel digital engagement and personalization centre with the flexibility to increase innovation and improve customer experiences. Continue reading C3i Solutions Taps Avaya Omni-channel Contact Centre Solutions To Offer Differentiated Services →

Glassbox announced that its industry-leading Digital Customer Management solution, has been chosen by Singapore Airlines (SIA), Skytrax world’s best airline, to improve its web customer experiences. Continue reading Glassbox Digital Adds Singapore Airlines to Its Global Customer Base →

Telefónica Group has selected Nokia as its Service Operation Center vendor to support the operator’s journey in the UK from a traditional network-centric operation towards a customer-centric operation with full focus on the customer experience. Nokia’s evolved Service Operation Center (eSOC) platform will be implemented for Telefónica UK’s 32 million customers. Continue reading Nokia’s Service Operations Center powers Telefónica UK’s drive towards customer-centric operations →

Astute announced they have been selected by KIK Custom Products, one of North America’s largest manufacturers of private label consumer and industrial products, to implement consumer case management CRM, knowledge management, and consumer analytics. KIK’s Consumer Relations team will use the new system to bring a greater level of focus, efficiency, and insight to their interactions with consumers. Continue reading KIK Custom Products Selects Astute Software Suite for More Efficient & Insightful Consumer Care →