NICE inContact, a NICE business announced that a global research and technology company that serves customers in more than 130 countries is moving 2300 agents to NICE inContact CXone – the world’s #1 cloud customer experience platform – after an exhaustive review of cloud options. Continue reading NICE inContact CXone Selected for 2300 Seat Cloud Transformation →

Verint® announced that Sheffield City Council is migrating to the cloud, transforming digital customer service for citizens and employees with Verint’s Engagement Management offerings for government and public sector.* The solutions will enable the council to simplify, modernize and automate its approach to further improve digital services for citizens across all channels, including the council’s customer portal, online forms, social media and web chat. Continue reading Sheffield City Council Modernizes Digital Citizen Engagement with Verint Cloud Solutions →

Salesforce, the global leader in CRM, and nCino, a leader in cloud banking, today announced that Valley National Bank—a $31-billion asset institution headquartered in Wayne, New Jersey—is using Salesforce Financial Services Cloud and nCino’s Bank Operating System to transform its operations, and digitize its commercial lending business and online deposit account opening processes. Continue reading Valley National Bank Drives Digital Transformation with Salesforce and nCino →

Company Nurse, the premier nurse triage and injury reporting service for workplace injuries, has significantly increased efficiency, saved costs, and strengthened business continuity since expanding communications options with the Genesys PureCloud® platform. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading Company Nurse Saves an Estimated $50,000 Per Year with Genesys PureCloud →

contactSPACE, a leading provider of cloud contact centre software solutions and Tier-1 PCI compliant contact payment solutions announced that UbiCar, an innovative new Australian insurance provider, has selected contactSPACE as their cloud-contact centre solution to drive customer engagement and improve Customer Experience. Continue reading UbiCar driving efficiency with contactSPACE →

Eckoh, the global provider of secure payment products and customer contact solutions announces that it has signed a new contract with Vue Entertainment (“Vue”) to transform the customer engagement delivered by their contact centre operation, with Eckoh’s Omnichannel solution. Continue reading Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution →