Salesforce, the global leader in CRM, and nCino, a leader in cloud banking, today announced that Valley National Bank—a $31-billion asset institution headquartered in Wayne, New Jersey—is using Salesforce Financial Services Cloud and nCino’s Bank Operating System to transform its operations, and digitize its commercial lending business and online deposit account opening processes. Continue reading Valley National Bank Drives Digital Transformation with Salesforce and nCino →

Company Nurse, the premier nurse triage and injury reporting service for workplace injuries, has significantly increased efficiency, saved costs, and strengthened business continuity since expanding communications options with the Genesys PureCloud® platform. PureCloud is an all-in-one cloud customer engagement and employee collaboration solution from Genesys, the global leader in omnichannel customer experience and contact centre solutions. Continue reading Company Nurse Saves an Estimated $50,000 Per Year with Genesys PureCloud →

contactSPACE, a leading provider of cloud contact centre software solutions and Tier-1 PCI compliant contact payment solutions announced that UbiCar, an innovative new Australian insurance provider, has selected contactSPACE as their cloud-contact centre solution to drive customer engagement and improve Customer Experience. Continue reading UbiCar driving efficiency with contactSPACE →

Eckoh, the global provider of secure payment products and customer contact solutions announces that it has signed a new contract with Vue Entertainment (“Vue”) to transform the customer engagement delivered by their contact centre operation, with Eckoh’s Omnichannel solution. Continue reading Vue Entertainment Retain Eckoh to Deliver Omnichannel Customer Engagement Solution →

eGain, the leading provider of cloud-based customer engagement solutions announced that tax preparation giant H&R Block has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H&R Block’s new Ask a Tax Pro service, which was announced today. Continue reading H&R Block Selects eGain for AI-Powered Customer Engagement →

Plantronics, an audio pioneer and communications technology leader, today announced that Dimension Data is among a growing number of companies that are relying on Plantronics Habitat Soundscaping solutions to transform their open offices into productive environments where employees can focus, collaborate and thrive. Continue reading Plantronics Habitat Soundscaping Solution to Transform the New York City Dimension Data Office into a Productivity Centre →