Eckoh, the global provider of secure payment products and customer contact solutions announces that it has signed a new contract with Vue Entertainment (“Vue”) to transform the customer engagement delivered by their contact centre operation, with Eckoh’s Omnichannel solution.
Eckoh first partnered with Vue in 2004 and with this new agreement running until December 2021, have become Eckoh’s longest standing client. The latest deal was won through a competitive tender process.
Eckoh will be delivering the solution through the new Eckoh Experience Portal (“EXP”), its upgraded technology platform for delivering its customer engagement and secure payment solutions, which allows clients to combine various Eckoh services in a simpler and more cost-effective way to create better customer experiences.
The proposed solution for Vue is the most comprehensive Eckoh has ever delivered. All the capabilities will be designed, developed and managed by Eckoh and powered by Eckoh’s own contact centre advisors.
Shona Gold, Director of Sales and Marketing, Vue Entertainment commented, “We are pleased to be continuing our long relationship with Eckoh and are looking forward to working in partnership with them to deliver seamless Omnichannel engagement for our customers.”
Nik Philpot, Chief Executive Officer at Eckoh said: “We’re extremely pleased that we have been able to extend our relationship with Vue. Because of the complexity and breadth of the solution Vue require this was a tough contract to win, but that’s what makes this such an exciting prospect. I believe our depth of knowledge of their business and our market-leading technology will ensure that their goals are not just achieved but exceeded. We’re looking forward to delivering a solution that will be a benchmark for quality and excellence in Omnichannel customer engagement.”
About Eckoh plc
Eckoh is a global provider of secure payment products and customer contact solutions, supporting an international client base from its offices in the UK and US.
Our secure payments products, which include the patented CallGuard, can be hosted in the cloud or deployed on the client’s site and remove sensitive personal and payment data from contact centres and IT environments. The products offer merchants a simple and effective way to reduce the risk of fraud, secure sensitive data and become compliant with the Payment Card Industry Data Security Standards (“PCI DSS”) and wider data security regulations. Eckoh has been a PCI DSS Level One accredited Service Provider since 2010, processing over £1.5 billion in card payments annually.
Eckoh’s customer contact solutions enable inquiries and transactions to be performed on whatever device the customer chooses, allowing organizations to increase efficiency, lower operational costs and provide a true Omni-Channel experience. We also assist organisations in transforming the way that they engage with their customers by providing support and transition services as they implement our innovative customer contact solutions.
Our large portfolio of clients come from a broad range of vertical markets and includes government departments, telecoms, retailers, utilities, travel, transport, hospitality and financial services organisations.
More information at www.eckoh.com