NICE announced that PostFinance, one of Switzerland’s leading financial institutions and the largest payment service provider in Switzerland, chose NICE Real-Time Authentication (RTA) to help facilitate its move to become the number one among the digital banks in Switzerland. Continue reading PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication →

Boxever, the market-leading personalisation platform announces its partnership with Viva Air, Latin America’s leading low-cost airline. It will use Boxever’s Customer Data Platform and next-generation decisioning engine to help centralise its data and drive personalised experiences for its customers. Continue reading Viva Air Group partners with Boxever →

International relocation services company, Irishrelo has chosen business telephony provider, Intellicom to run its global contact centre located in Kilcock, Co Kildare. Continue reading Global relocation firm chooses Intellicom to slash international call costs and boost staff productivity →

Teleopti announced that Support Services Group has successfully deployed the company’s cloud-based Workforce Management (WFM) technology to schedule over 300 agents across five locations and four time zones in the USA and the Dominican Republic. Since implementing the new Teleopti WFM Cloud solution, Support Services Group has tangibly increased productivity by 5%. Continue reading Support Services Group deploys Teleopti WFM to increase productivity and support business growth →

Talkdesk announced Boostability, a leading provider of online marketing solutions and SEO services, as the latest customer to move their legacy customer service operations to Talkdesk Enterprise Cloud Contact Center. Frustrated by service interruptions, poor support, and data reporting that was inconsistent and unreliable, Boostability chose Talkdesk to alleviate these system shortcomings and support its customers with an easy-to-use and agile contact centre solution in the cloud, backed by a 100% Uptime Service Level Agreement. Continue reading Talkdesk chosen by SEO and marketing powerhouse Boostability to power customer service →

Talkdesk announced a global technology leader, and one of the world’s largest employers, selected Talkdesk to power their worldwide help desk customer service operations. Seeking a dynamic and agile answer to their static and aging on-premises system from Avaya, the company will leverage the Talkdesk Enterprise Contact Center Platform to improve the customer journey and experience. Continue reading Multinational technology company replaces Avaya with Talkdesk cloud solutions →