eGain, the leading provider of cloud-based customer engagement solutions announced that tax preparation giant H&R Block has selected eGain Solve™ to automate service and sales interactions for taxpayers at scale. The solution will be used to power H&R Block’s new Ask a Tax Pro service, which was announced today. Continue reading H&R Block Selects eGain for AI-Powered Customer Engagement →

Plantronics, an audio pioneer and communications technology leader, today announced that Dimension Data is among a growing number of companies that are relying on Plantronics Habitat Soundscaping solutions to transform their open offices into productive environments where employees can focus, collaborate and thrive. Continue reading Plantronics Habitat Soundscaping Solution to Transform the New York City Dimension Data Office into a Productivity Centre →

IR, the leading global provider of experience management solutions for unified communications and contact centres announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and manage their customers’ complex multi-vendor Unified Communications environments to optimize their service delivery operations and deliver the best user experience possible for customers. Continue reading NetEnrich chooses IR Prognosis for real-time visibility and insight to power UC Managed Services →

SnapLogic, provider of the #1 intelligent integration platform announced that multi-channel marketing firm RedEye has selected SnapLogic’s intelligent integration platform to support its Predictive Analytics and Customer Data Platform offerings. Continue reading RedEye Selects SnapLogic for AI-powered Customer Data Platform →

NICE announced that PostFinance, one of Switzerland’s leading financial institutions and the largest payment service provider in Switzerland, chose NICE Real-Time Authentication (RTA) to help facilitate its move to become the number one among the digital banks in Switzerland. Continue reading PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication →

Boxever, the market-leading personalisation platform announces its partnership with Viva Air, Latin America’s leading low-cost airline. It will use Boxever’s Customer Data Platform and next-generation decisioning engine to help centralise its data and drive personalised experiences for its customers. Continue reading Viva Air Group partners with Boxever →