IR, the leading global provider of experience management solutions for unified communications and contact centres announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and manage their customers’ complex multi-vendor Unified Communications environments to optimize their service delivery operations and deliver the best user experience possible for customers. Continue reading NetEnrich chooses IR Prognosis for real-time visibility and insight to power UC Managed Services →

SnapLogic, provider of the #1 intelligent integration platform announced that multi-channel marketing firm RedEye has selected SnapLogic’s intelligent integration platform to support its Predictive Analytics and Customer Data Platform offerings. Continue reading RedEye Selects SnapLogic for AI-powered Customer Data Platform →

NICE announced that PostFinance, one of Switzerland’s leading financial institutions and the largest payment service provider in Switzerland, chose NICE Real-Time Authentication (RTA) to help facilitate its move to become the number one among the digital banks in Switzerland. Continue reading PostFinance Cuts Authentication Times in Half with NICE Real-Time Authentication →

Boxever, the market-leading personalisation platform announces its partnership with Viva Air, Latin America’s leading low-cost airline. It will use Boxever’s Customer Data Platform and next-generation decisioning engine to help centralise its data and drive personalised experiences for its customers. Continue reading Viva Air Group partners with Boxever →

International relocation services company, Irishrelo has chosen business telephony provider, Intellicom to run its global contact centre located in Kilcock, Co Kildare. Continue reading Global relocation firm chooses Intellicom to slash international call costs and boost staff productivity →

Teleopti announced that Support Services Group has successfully deployed the company’s cloud-based Workforce Management (WFM) technology to schedule over 300 agents across five locations and four time zones in the USA and the Dominican Republic. Since implementing the new Teleopti WFM Cloud solution, Support Services Group has tangibly increased productivity by 5%. Continue reading Support Services Group deploys Teleopti WFM to increase productivity and support business growth →