IR, the leading global provider of experience management solutions for unified communications and contact centres announced that NetEnrich, a technology enabled IT operations and infrastructure provider, has selected IR Prognosis for UC to proactively monitor and manage their customers’ complex multi-vendor Unified Communications environments to optimize their service delivery operations and deliver the best user experience possible for customers.
NetEnrich’s technology services factory provides outcome-based services and solutions for IT Ops, Cloud, Data Centers, and Security. NetEnrich partners with CSPs, MSPs, VARs, and distributors across the globe to enable them to rapidly scale business and increase recurring revenues. In terms of Unified Communications, NetEnrich manages nearly 1 million UC users and contact center agents across Cisco, Microsoft, and Avaya platforms.
To ensure that its UC solutions for its clients deliver the optimal experience, NetEnrich deployed Prognosis for UC Service Provider edition as part of its multi-tenant hosted UCaaS solution. The solution gives organizations deep visibility into their UC enviornment and infrastructure to proactively monitor overall UC solution performance, while enabling rapid identification and resolution of quality or capacity problems with voice and video, before they get out of control and affect user experience broadly. Prognosis for UC, with its unique probe-less design, fast deployment and multi-vendor compatibility, is used by enterprises and service providers globally to manage over 17 million UC endpoints.
“Prognosis for UC is industrial strength. It’s the Ferrari of toolsets in the UC experience management space,” said Dave Dragonetti, VP of Global Sales at NetEnrich. “In my mind, when it comes to enterprise-grade troubleshooting solutions for unified communications and collaboration, Prognosis for UC is a top choice in the marketplace.”
In particular, NetEnrich is impressed with the way Prognosis can simplify complexity, reduce cost, and drive outcomes for its customers running multi-vendor UC environments. “Right now, we have a customer with five different flavors of UC due to acquisitions and other factors,” explained Dragonetti. “It’s simply not feasible for them to have a different performance management tool for each of those flavors. The beauty of Prognosis is that it extends across all UC platforms, so the customer has been able to minimize their spend on unnecessary tools. With Prognosis for UC, we can truly deliver on better, faster, and cheaper services for our clients.”
NetEnrich is the first to know if one of its customers is experiencing a UC issue, and with Prognosis, it can proactively resolve that problem before the customer is even aware of it. “The more we can take complexity out of the customer experience and resolve problems before there is any real impact, the more we can deliver tangible value and outcomes, while helping our customers transform their business.”
“We are thrilled that Prognosis for UC is able to provide so much value to NetEnrich and its customers—and to do it so effectively,” said Andre Cuenin, President Americas and Global Alliances at IR. “ Organizations can operate and troubleshoot their entire multi-vendor UC environment with confidence, improve UC uptime and quality, improve IT efficiency, reduce costs, and earn users trust with the highest quality experience with Prognosis for UC.”
IR is the corporate brand name of Integrated Research Limited (ASX:IRI), the leading global provider of experience management solutions for critical IT infrastructure, payments and communications ecosystems. More than 1000 organizations in over 60 countries—including some of the world’s largest banks, airlines and telecommunication companies rely on IR Prognosis to provide business critical insights and ensure continuity-critical systems deliver high availability and performance for millions of their customers across the globe. For further information on IR, visit www.ir.com.