Centrica, the leading international energy and services firm with well-known customer brands British Gas, Dyno and Direct Energy, has formed a strategic partnership with Microsoft designed to transform the way its 12,000-strong team of British Gas engineers serve customers across the UK. The agreement is at the heart of the Centrica purpose to “provide energy and services to satisfy the changing needs of their customers”. Continue reading Centrica forms strategic partnership with Microsoft to transform field operations with Dynamics 365 and AI →

NewVoiceMedia, a leading global provider of cloud contact centre and inside sales solutions announced that web-based medical records company WebPT is reporting an improved experience for its customers and sales and service agents using the NVM Platform. Continue reading Online medical records company WebPT enhances customer experience and agent engagement with NewVoiceMedia →

Five9, a leading provider of cloud software for the enterprise contact centre market, announced that it has been selected by a leading American financial services brand to serve as the core of their contact centre operations. Continue reading Leading American Financial Services Firm Selects Five9 for Cloud Contact Centre Operations →

LogMeIn announced that Meraas, a leading designer of living spaces to stimulate a creative urban culture in the United Arab Emirates, has deployed LogMeIn’s leading Communications & Collaboration products, GoToMeeting and OpenVoice, as well as Customer Engagement and Support product, RescueAssist. Continue reading Meraas Deploys LogMeIn Solutions to Enhance Collaboration and Customer Experience →

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announces that Dynamic Recovery Solutions has selected CallMiner as its speech and engagement analytics solution to bring greater operational efficiency to its contact centre through improved agent coaching and performance. Continue reading Dynamic Recovery Solutions Implements CallMiner Speech Analytics to Offer Tailored Coaching to Contact Centre Staff →

Datalex plc, a leading provider of digital commerce solutions to global travel retailers, is pleased to announce a new long-term agreement with Scandinavian Airlines (SAS) to support the SAS digital transformation strategy with New Distribution Capability (NDC), merchandising and order management of all products and services across sales channels. Continue reading Scandinavian Airlines and Datalex Partner on Multi-Year Digital Retailing Transformation Programme →