Vodafone New Zealand, a leading telecommunications services provider, and IBM announced a partnership to deliver the Digital Vodafone 2021 program in New Zealand. The vision for Digital Vodafone 2021 is to create the most engaging digital customer experience by adopting agile as a way of working, embracing new technologies and simplifying business models. The program is supported by IBM iX, one of the world’s largest digital agencies and global business design partners. Continue reading Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX
Category Archives: Who’s Buying What?
Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor
Fusion, a leading provider of cloud services, has secured a $5.4 million, five-year cloud solutions contract with a leading distributor in the automotive industry. The companies cited Fusion’s productivity-enhancing cloud communications and collaboration solutions, integrated cloud connectivity with Quality of Service guarantees, experienced, live technical support and exemplary reputation for providing a superior customer experience. Continue reading Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor
Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements
Noble Systems, a global leader in omnichannel contact centre technologies, announced that Servicing Solutions, a world-class loan servicing organisation specialising in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Centre Solution to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies. Continue reading Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements
SICOM Doubles Footprint with 300 Seats on Talkdesk Enterprise Contact Center Platform
Talkdesk, the fastest growing Contact Centre as a Service provider, announced that SICOM Systems, Inc., a leading best-of-breed provider of end-to-end technologies and services for quick service and fast casual restaurants, has expanded to 300 seats on Talkdesk’s enterprise contact centre platform. Continue reading SICOM Doubles Footprint with 300 Seats on Talkdesk Enterprise Contact Center Platform
Electricity North West Supercharges Customer Contact with storm®
Electricity North West has signed a new contract to deploy an omni-channel cloud contact centre solution on the storm® platform. The deal extends Electricity North West’s existing automated contact handling solution, which went live in 2016 and uses the scalability of storm to handle the enormous surges in demand that can occur during network disruptions. Continue reading Electricity North West Supercharges Customer Contact with storm®
Marshall Sterling implements Re:Call from TeleWare for regulatory compliance
Marshall Sterling, a London headquartered investment management organisation, has deployed TeleWare’s Re:Call app to meet regulatory requirements. Continue reading Marshall Sterling implements Re:Call from TeleWare for regulatory compliance