Flytxt, the independent market leader in intelligent customer engagement technology, has signed a deal with telecoms giant MTN Group to automate both inbound and outbound marketing across its entire network of more than 217 million subscribers. Continue reading MTN Group to use Flytxt’s AI-driven, multi-channel customer engagement technology across network →

Converged ICT Services Provider GCI has won a substantial contract to support Thrive Homes’ agile working and transformation of the customer experience. Headquartered in Hemel Hempstead, Thrive has a portfolio of around 5,000 homes supported by over 70 remote and office based staff as well as 25 field-based operatives who work across Hertfordshire, Buckinghamshire and Bedfordshire. Continue reading Thrive Homes Select GCi to Revolutionise their Customer Experience →

Intradiem is pleased to announce a partnership with AXA, the number one Global Insurance Brand, with AXA using Intradiem’s real-time Contact Centre Automation for their contact centre operations and frontline workforce. Continue reading Intradiem Announces Partnership with AXA →

Amdocs, a leading provider of software and services to communications and media companies announced its collaboration with Amazon Web Services (AWS) in enabling Globe Telecom, one of the Philippines’ largest telecommunications providers, to deliver cloud-based intelligent omnichannel routing and interactions management. Continue reading Amdocs, Amazon Web Services gear up Globe for meaningful digital customer engagement →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that Bright MLS, one of the nation’s largest real estate multiple listing services (MLS), has selected RingCentral’s unified solutions across voice, video, online meetings, and contact centre to boost workforce productivity and enhance the customer experience. Continue reading Bright MLS Connects Distributed Workforce and Enhances Customer Experience with RingCentral Cloud Communications and Contact Centre Solutions →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions announced that John Varvatos, an American contemporary menswear designer, has selected RingCentral’s cloud communications solutions to engage efficiently with customers and connect its global workforce to drive increased productivity. Continue reading John Varvatos Replaces Legacy Systems with RingCentral Cloud Solutions →