Leading Real Estate Companies of the World® brings RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, to its Solutions Group program of preferred business resources for its global network of 565 market-leading real estate firms. Continue reading LeadingRE Adds RingCentral to its Solutions Group Program
Category Archives: Who’s Buying What?
FICO’s Intelligent Collections Help Metrobank Card Meet Growth and Improve Customer Service
Metrobank Card Corporation (MCC), one of the largest payment solution providers in the Philippines, has adopted FICO® Customer Communication Services (CCS) to automate its collections and achieve scale as its business grew rapidly. Using intelligent, analytically driven communications, Metrobank Card has improved its customer service and automated its early reminders to free collections staff to work on more complex, strategic work. Continue reading FICO’s Intelligent Collections Help Metrobank Card Meet Growth and Improve Customer Service
8×8 Selects Confirmit to Deliver Deeper Customer Insights
Confirmit has been chosen by 8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact centre solutions, to power its online and telephone surveys within its Voice of the Customer programme. 8×8 selected Confirmit Horizons to replace its existing software due to the strength of Confirmit’s technology, flexibility, competitive offering and ability to be scaled globally. Continue reading 8×8 Selects Confirmit to Deliver Deeper Customer Insights
Canary Selects Bright Pattern’s Cloud Contact Center Solution to Provide Top-Tier Omnichannel Customer Service
Canary offers a home security device that connects to a user’s smartphone so that customers can check the security of their home on the go. Canary was founded in 2013 and its flagship product is now available in more than 8,000 retail stores across North America and Europe. Continue reading Canary Selects Bright Pattern’s Cloud Contact Center Solution to Provide Top-Tier Omnichannel Customer Service
Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone
NICE inContact, a NICE business, announced that a top five U.S. financial institution with global operations has selected NICE inContact CXone, the world’s #1 cloud customer experience platform, for a comprehensive transformation to the cloud with a 4,000 seat deployment. Continue reading Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone
Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX
Vodafone New Zealand, a leading telecommunications services provider, and IBM announced a partnership to deliver the Digital Vodafone 2021 program in New Zealand. The vision for Digital Vodafone 2021 is to create the most engaging digital customer experience by adopting agile as a way of working, embracing new technologies and simplifying business models. The program is supported by IBM iX, one of the world’s largest digital agencies and global business design partners. Continue reading Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX