Confirmit has been chosen by 8×8, Inc., a leading provider of cloud phone, meeting, collaboration and contact centre solutions, to power its online and telephone surveys within its Voice of the Customer programme. 8×8 selected Confirmit Horizons to replace its existing software due to the strength of Confirmit’s technology, flexibility, competitive offering and ability to be scaled globally. Continue reading 8×8 Selects Confirmit to Deliver Deeper Customer Insights
Category Archives: Who’s Buying What?
Canary Selects Bright Pattern’s Cloud Contact Center Solution to Provide Top-Tier Omnichannel Customer Service
Canary offers a home security device that connects to a user’s smartphone so that customers can check the security of their home on the go. Canary was founded in 2013 and its flagship product is now available in more than 8,000 retail stores across North America and Europe. Continue reading Canary Selects Bright Pattern’s Cloud Contact Center Solution to Provide Top-Tier Omnichannel Customer Service
Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone
NICE inContact, a NICE business, announced that a top five U.S. financial institution with global operations has selected NICE inContact CXone, the world’s #1 cloud customer experience platform, for a comprehensive transformation to the cloud with a 4,000 seat deployment. Continue reading Top Five U.S. Financial Institution Moving 4,000 Seats to NICE inContact CXone
Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX
Vodafone New Zealand, a leading telecommunications services provider, and IBM announced a partnership to deliver the Digital Vodafone 2021 program in New Zealand. The vision for Digital Vodafone 2021 is to create the most engaging digital customer experience by adopting agile as a way of working, embracing new technologies and simplifying business models. The program is supported by IBM iX, one of the world’s largest digital agencies and global business design partners. Continue reading Vodafone New Zealand launches Digital Vodafone 2021 transformation program in collaboration with IBM iX
Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor
Fusion, a leading provider of cloud services, has secured a $5.4 million, five-year cloud solutions contract with a leading distributor in the automotive industry. The companies cited Fusion’s productivity-enhancing cloud communications and collaboration solutions, integrated cloud connectivity with Quality of Service guarantees, experienced, live technical support and exemplary reputation for providing a superior customer experience. Continue reading Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor
Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements
Noble Systems, a global leader in omnichannel contact centre technologies, announced that Servicing Solutions, a world-class loan servicing organisation specialising in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Centre Solution to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies. Continue reading Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements