Fusion, a leading provider of cloud services, has secured a $5.4 million, five-year cloud solutions contract with a leading distributor in the automotive industry. The companies cited Fusion’s productivity-enhancing cloud communications and collaboration solutions, integrated cloud connectivity with Quality of Service guarantees, experienced, live technical support and exemplary reputation for providing a superior customer experience. Continue reading Fusion Secures $5.4 Million, Five Year Contract to Provide Single Source Cloud Solutions for a Leading Automotive Industry Distributor →

Noble Systems, a global leader in omnichannel contact centre technologies, announced that Servicing Solutions, a world-class loan servicing organisation specialising in primary and back up servicing and consulting, has selected the Noble Enterprise Contact Centre Solution to enhance the company’s customer service operations with advanced inbound/outbound communications, data and speech analytics, and compliance technologies. Continue reading Servicing Solutions Chooses Noble Contact Centre Technology for Market Leadership and Product Advancements →

Talkdesk, the fastest growing Contact Centre as a Service provider, announced that SICOM Systems, Inc., a leading best-of-breed provider of end-to-end technologies and services for quick service and fast casual restaurants, has expanded to 300 seats on Talkdesk’s enterprise contact centre platform. Continue reading SICOM Doubles Footprint with 300 Seats on Talkdesk Enterprise Contact Center Platform →

Electricity North West has signed a new contract to deploy an omni-channel cloud contact centre solution on the storm® platform. The deal extends Electricity North West’s existing automated contact handling solution, which went live in 2016 and uses the scalability of storm to handle the enormous surges in demand that can occur during network disruptions. Continue reading Electricity North West Supercharges Customer Contact with storm® →

Marshall Sterling, a London headquartered investment management organisation, has deployed TeleWare’s Re:Call app to meet regulatory requirements. Continue reading Marshall Sterling implements Re:Call from TeleWare for regulatory compliance →

Emirates Transport, one of the largest transportation and logistics services companies in the Middle East, will implement Oracle Cloud Applications to drive a major digital transformation across all its core business operations. Continue reading UAE’s Emirates Transport Chooses Oracle Cloud to Drive Rapid Expansion and Deliver Exceptional Customer Experience →