Eletropaulo, the largest electricity distribution company in terms of consumption and turnover in Latin America, will migrate its customer service platform to the Avaya cloud solution. As part of the company’s digital transformation plan, Eletropaulo has signed a five-year contract with Avaya, taking an important step towards optimizing and automating its customer service operations. Continue reading Eletropaulo Migrates Customer Service to Avaya Cloud →

Bright Pattern, a leading provider of omnichannel cloud contact center software, has helped 80024Support improve customer experience by replacing outdated premise-based contact center technology. Continue reading Bright Pattern Delivers Cloud-Based Contact Centre Solution to Award-Winning Technical Support Company →

Jacada announced that it has signed a material deal to provide enterprise customer service software solutions for one of the largest mobile telecommunications operators in America. Continue reading Jacada Selected by Leading American Telecom to Provide Real-Time Robotic Process Automation, Agent Guidance, and Desktop Unification →

Ytel, a leading provider of communications software for businesses through a programmable API and contact center software, announced that a national credit card processing CRM has selected Ytel API to expand their communications abilities by adding a customer-centric communications application. Continue reading National Credit Card Processing Company Deploys Ytel API To Enhance Customer Experience →

NICE inContact, a NICE business, announced that a global consumer electronics powerhouse, that ranks in the top global brands and the top most respected companies, has selected NICE inContact CXone. The company is moving more than 500 agents to the modern CXone cloud customer experience platform, which will replace an outdated premises-based system. Continue reading Global Consumer Electronics Powerhouse Moves Over 500 Agents to NICE inContact CXone →

Shop Direct, the UK’s second biggest online pure-play retailer, has extended its relationship with SAS to further improve customer engagement and strengthen loyalty. Shop Direct has evolved from a traditional catalogue business to become one of the UK’s leading digital retailers, selling everything from the latest fashion to electrical appliances. Continue reading Shop Direct has stellar shopping experiences in the bag →