PhotoBox, the European market leader for customisable photo products, boasts 30 million customers across 12 countries. Due to the personalised and emotive nature of the product, the company sees dramatic increases in website traffic during seasonable peaks including Easter, Christmas, Valentine’s Day, Mother’s and Father’s Day and other holidays. Continue reading Diabolocom helps PhotoBox enhance its customer experience
Category Archives: Who’s Buying What?
New Tele2 app that gets smarter thanks to IBM Watson Assistant
Tele2 is the first provider in the Netherlands to introduce a self-service app that literally and metaphorically listens to customers for all its customers with a mobile subscription. In addition to the usual navigation, customers can ask the MyTele2 app in simple Dutch via chat questions. The app has been developed together with customers and on the basis of their wishes. Continue reading New Tele2 app that gets smarter thanks to IBM Watson Assistant
Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management
Verint®, The Customer Engagement Company™ announced that a leading telecommunications and media company in the Asia Pacific region expanded its investment in Verint solutions at the start of this year and is now using its Automated Quality Management™ workforce engagement software to heighten performance and service delivery. Continue reading Leader in Asia Pacific Telecom Industry Embraces Power of Automation with Use of Workforce Engagement Software to Automate Quality Management
UW Credit Union Selects eGain AI for Member Service
eGain, the leading provider of cloud-based customer engagement solutions announced that UW Credit Union (headquartered in Madison, Wisconsin) has selected eGain’s AI knowledge solution for agents and customer self-service to enhance member experience. Continue reading UW Credit Union Selects eGain AI for Member Service
Japanese Retailer Plaza Create Chooses Vonage to Provide Leading-Edge Customer Experience
Plaza Create Co., a leading Japanese retailer of photo products, has chosen Vonage, a business cloud communications leader, to provide seamless, contextual SMS communications to its customers via Nexmo, the Vonage API Platform. Continue reading Japanese Retailer Plaza Create Chooses Vonage to Provide Leading-Edge Customer Experience
BMJ Overhauls Global Communications and Team Collaboration with RingCentral Cloud Solutions
RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by BMJ, one of the world’s leading medical knowledge providers, as its global communications platform of choice. With RingCentral, BMJ is empowering its growing global workforce across 10 countries to drive efficient customer communications and deeper team collaboration. Continue reading BMJ Overhauls Global Communications and Team Collaboration with RingCentral Cloud Solutions