Plaza Create Co., a leading Japanese retailer of photo products, has chosen Vonage, a business cloud communications leader, to provide seamless, contextual SMS communications to its customers via Nexmo, the Vonage API Platform. Continue reading Japanese Retailer Plaza Create Chooses Vonage to Provide Leading-Edge Customer Experience →

RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral, Inc., has been selected by BMJ, one of the world’s leading medical knowledge providers, as its global communications platform of choice. With RingCentral, BMJ is empowering its growing global workforce across 10 countries to drive efficient customer communications and deeper team collaboration. Continue reading BMJ Overhauls Global Communications and Team Collaboration with RingCentral Cloud Solutions →

Jacada, provider of Autonomous CX solutions designed to automate customer service operations, reduce contact centre size, and improve the customer experience announced that via one of its technology partners, it has signed a material deal to provide intelligent assistant solutions for an industry-leading US mortgage provider. Continue reading Jacada Customer Assistant and Visual IVR Solutions Selected by Industry-Leading Mortgage Service Provider →

Cisco has announced that it is working with the world’s largest international TV and broadband company, Liberty Global, on a project that will transform its customer service experience across EMEA. Continue reading Cisco chosen to help transform customer experience for Liberty Global →

Amdocs announced that it has successfully helped Vodafone India to automate its billing operations, enhancing the experience of customers. Amdocs software is also enabling Vodafone India to roll out new services, offers and service plans for its post-paid consumers and enterprise customers faster. Amdocs implemented its Service Monetization suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations. Continue reading Vodafone India Uses Automation Powered by Amdocs Intelligent Operations to Improve Billing Efficiency →

For Americans who have dreamed of an exciting retail banking future experience, HSBC and SoftBank Robotics are bringing that future a little closer – specifically, to New York City. HSBC Bank USA, N.A. and SoftBank Robotics America (SBRA), the North American arm of SoftBank Robotics Group, have partnered to bring Pepper®, the engaging, social humanoid robot, to HSBC’s bank branches. Continue reading HSBC Bank and SoftBank Robotics America partner to bring Humanoid Robotics to US flagship bank branch →