Amdocs announced that it has successfully helped Vodafone India to automate its billing operations, enhancing the experience of customers. Amdocs software is also enabling Vodafone India to roll out new services, offers and service plans for its post-paid consumers and enterprise customers faster. Amdocs implemented its Service Monetization suite at Vodafone India in 2015, and subsequently, in 2016, signed a multi-year services contract to manage and automate operations. Continue reading Vodafone India Uses Automation Powered by Amdocs Intelligent Operations to Improve Billing Efficiency
Category Archives: Who’s Buying What?
HSBC Bank and SoftBank Robotics America partner to bring Humanoid Robotics to US flagship bank branch
For Americans who have dreamed of an exciting retail banking future experience, HSBC and SoftBank Robotics are bringing that future a little closer – specifically, to New York City. HSBC Bank USA, N.A. and SoftBank Robotics America (SBRA), the North American arm of SoftBank Robotics Group, have partnered to bring Pepper®, the engaging, social humanoid robot, to HSBC’s bank branches. Continue reading HSBC Bank and SoftBank Robotics America partner to bring Humanoid Robotics to US flagship bank branch
Microsoft and M&S launch strategic partnership aimed at transforming the retail experience using the power of AI
Microsoft and M&S have announced the signing of a strategic partnership focused on testing the integration of Microsoft AI technologies into M&S’s customer experience, stores and wider operations. Continue reading Microsoft and M&S launch strategic partnership aimed at transforming the retail experience using the power of AI
Nokia signs five-year global IT infrastructure and application services deal with HCL Technologies
HCL Technologies (HCL), a leading global technology company, announced that it has been selected by Nokia, a Finnish networking and telecommunications equipment company as part of an important effort of streamlining Nokia’s outsourced IT management services. Continue reading Nokia signs five-year global IT infrastructure and application services deal with HCL Technologies
Decathlon Pro and Diabolocom partner to deliver excellent customer service for sport customers
Decathlon Pro, the professional equipment and gear subsidiary of popular French brand Decathlon, has chosen Diabolocom for the management of its customer experience. Continue reading Decathlon Pro and Diabolocom partner to deliver excellent customer service for sport customers
Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experience and Boost Security
Nuance announced that Česká spořitelna – the Czech Republic’s largest bank and owned by Erste Bank Group AG – is the first in the country to make mobile banking easier and safer by leveraging Nuance’s voice biometric technology. The project is part of Česká spořitelna’s recently announced digital banking strategy that enables customers to authenticate themselves by voice when calling their bank. Continue reading Nuance Drives Innovation at Czech Republic’s Largest Bank, Česká spořitelna; Voice Biometrics to Improve Customer Experience and Boost Security