8×8 announced that Sunwarrior, a fast growing health-conscious, all natural, raw superfood company, has selected the 8×8 X Series cloud voice, collaboration and contact centre solution to provide their organization with one system of engagement and intelligence. Continue reading Fast-Growing Superfood Company Selects 8×8 for Its One Communications and Contact Centre Solution →

BBVA and IPsoft announced a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. These solutions will maximize the user experience when interacting with BBVA, by offering them a customized service across all channels. Continue reading BBVA Selects IPsoft to Automate Its Customer Support Services →

RingCentral, a leading provider of global enterprise cloud communications and collaboration solutions, announced that the operator of the world’s first Globalized Network and leader in integrated satellite communications, Intelsat, has selected RingCentral as its cloud communications and collaboration solutions provider across its global locations. Continue reading Intelsat Empowers Global Workforce with RingCentral Cloud Communications Solutions →

Luminoso, the natural language company that provides AI-powered customer insight, and Liberty Global, the world’s biggest international TV and broadband company, have announced that they are to work together to enhance Liberty Global’s customer service and engagement initiatives. Continue reading AI Specialists Luminoso Announces New Client Liberty Global →

BBVA and IPsoft announced a partnership for the joint development of a new generation of digital customer support services powered by artificial intelligence technologies, based on IPsoft’s virtual assistant, Amelia. These solutions will maximize the user experience when interacting with BBVA, by offering them a customized service across all channels. Continue reading BBVA Selects IPsoft to Automate Its Customer Support Services →

Converged ICT Services Provider GCI has won a significant contract to transform communications at corporate and leisure travel company Travel Counsellors. The Sunday Times International Track 200 company – which has experienced double digit growth over the last decade -has a virtual team of 1600 travel experts across seven countries, as well as a head office support team of 350 at its Manchester HQ. Continue reading Travel Counsellors selects GCI to deliver a global communications solution to support its 2000-strong team of travel experts →