Ericsson has been selected by EE, the UK’s largest mobile operator and part of the BT Group, to deliver a next-generation customer experience management (CEM) system based on Ericsson Expert Analytics. The multi-year agreement includes software, implementation services and IT Managed Support services. Continue reading Ericsson Expert Analytics selected by EE to improve customer experience →

Sunrise Software, a leading supplier of IT service management (ITSM) software announced that Aquila Heywood, the UK and Ireland’s largest pensions administration software provider, is using Sunrise ITSM. Sunrise ITSM allows Aquila Heywood to support its customers and help them ensure that millions of pounds of pensions are paid every month through an ITIL-aligned approach to service management. Continue reading Aquila Heywood adopts an ITIL-driven approach with Sunrise Software to meet changing customer needs →

RingCentral UK has been selected by Arco, the UK’s leading Safety Company, as the foundational technology for its new National Customer Engagement Centre. RingCentral’s Contact Centre solution will be deployed as part of an ongoing Arco strategy of business investment with the aim of moving towards agile cloud infrastructure and process. Continue reading Arco Selects RingCentral for New National Customer Engagement Centre →

Daisy Group, the UK’s largest independent provider of business communications, IT and cloud services, has signed an agreement with the UK’s leading provider of fresh prepared food, Bakkavor. Continue reading Daisy Group helps Bakkavor improve its customer experience with Mitel cloud solutions →

CallMiner, the leading platform provider of award-winning speech and customer engagement analytics, announced that Sekure Merchant Solutions is seeing early success in its implementation of CallMiner Eureka as its speech and engagement analytics solution. CallMiner Eureka is provided to Sekure Merchant Solutions through their cloud contact centre provider Five9, a CallMiner reseller. Continue reading Sekure Merchant Solutions Deploys CallMiner Speech Analytics via Five9 to Boost Sales Conversions →

Rant & Rave announces it has been appointed by Hastings Direct, one of the UK’s fastest growing general insurance providers, to enhance its customer experience programme and generate real-time actionable customer feedback. Continue reading Hastings Direct adopts the Rant & Rave Platform to drive its customer experience programme →