Panviva, the premier provider of cloud-based knowledge management solutions and real-time performance support, announced today they have been named a Preferred Supplier to AAA. AAA provides automotive membership services to more than 54 million members across North America. Continue reading AAA Chooses Panviva as a Preferred Supplier of Cloud Knowledge Management →

Accenture and Swisscom are collaborating to enable the Swiss telecommunications provider to develop new digital services even faster and to improve the customer experience. Continue reading Accenture to Help Swisscom Enhance Its Customer Experience →

TechSee, the category leader in Intelligent Visual Support, announced the completion of a successful partnership program with Orange Spain, the leading telecom network operator in Spain. Orange Spain contracted with TechSee to meet the growing demand for its newly launched smart home and fiber-to-the-home (FTTH) services, as well as for its quadruple play services. Continue reading TechSee’s visual support enhances customer satisfaction at Orange Spain →

Corvil announced that BT Global Services has deployed Corvil Analytics to manage and optimise VoIP call quality of one of the largest contact centres in the world channelling its services through 30,000 agents across 180 sites. Continue reading BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Centre →

Vertex, a leader in utility customer experience solutions, today announced that DC Water has completed the implementation of the VertexOne SaaS Customer Platform. This upgrade expands an almost 20-year relationship between the two organizations, leveraging the strengths of each organization in the pursuit of “World Class” customer service. Continue reading Vertex Provides Customer Platform to DC Water →

Talkdesk announced The Scotts Company chose Talkdesk to support their contact centre operations. The Scotts Company, the world’s leading marketer of branded consumer lawn and garden as well as hydroponic growing products, launched the Talkdesk Enterprise Contact Center Platform, continuing their commitment to exceptional customer experiences. Continue reading The Scotts Company Powers New Innovative Customer Experience with Talkdesk →