Verint® announced that the UK’s Stockport Metropolitan Borough Council has implemented its latest Engagement Management Professional solution to support council employees in the delivery of effective, consistent, quality service to its nearly 300,000 citizens. Continue reading Stockport Metropolitan Borough Council Advances Digital-First Approach With Verint →

Marriott International, Inc., the global leader in hospitality, and Salesforce, the global leader in CRM, today announced the global rollout of Marriott’s new customer recognition platform. Powered by Salesforce, the platform enables Marriott to conduct one, continuous interaction with members of its loyalty programs across guest channels including call centres, on-property, web and mobile, on a global scale. Continue reading Marriott International Launches Global Customer Recognition Platform Powered by Salesforce, Providing Personalization at Scale Across All Consumer Touchpoints →

Panviva, the premier provider of cloud-based knowledge management solutions and real-time performance support, announced today they have been named a Preferred Supplier to AAA. AAA provides automotive membership services to more than 54 million members across North America. Continue reading AAA Chooses Panviva as a Preferred Supplier of Cloud Knowledge Management →

Accenture and Swisscom are collaborating to enable the Swiss telecommunications provider to develop new digital services even faster and to improve the customer experience. Continue reading Accenture to Help Swisscom Enhance Its Customer Experience →

TechSee, the category leader in Intelligent Visual Support, announced the completion of a successful partnership program with Orange Spain, the leading telecom network operator in Spain. Orange Spain contracted with TechSee to meet the growing demand for its newly launched smart home and fiber-to-the-home (FTTH) services, as well as for its quadruple play services. Continue reading TechSee’s visual support enhances customer satisfaction at Orange Spain →

Corvil announced that BT Global Services has deployed Corvil Analytics to manage and optimise VoIP call quality of one of the largest contact centres in the world channelling its services through 30,000 agents across 180 sites. Continue reading BT Dials in Corvil Analytics to Help Achieve World-Class Service Delivery for World’s Largest Virtual Contact Centre →