Avaya announced that Florius, a division of ABN Amro, now enables customers to quickly complete all aspects of the mortgage process with new, expanded self- and assisted service capabilities provided through the company’s website. Avaya and Dimension Data, an Avaya channel partner and system integrator, worked closely with Florius to create an outstanding, online, omnichannel customer experience that would set the company far ahead of the competition. Continue reading Florius Delivers an Outstanding, Online, Omnichannel Customer Experience with Help from Avaya and Dimension Data
Category Archives: Who’s Buying What?
CUA Invests in Customer Experience
Australia’s largest credit union CUA is expanding the implementation of its Member Experience program which has significantly increased all its key performance indicators and response rates. Continue reading CUA Invests in Customer Experience
Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution
Solgari, the global provider of compliant, integrated omni-channel cloud communications services announced the delivery of an insurance focused communications solution to Hastings Insurance Brokers, a leading Irish brokerage company. By integrating all Hastings’ customer communication channels – voice and SMS – in the cloud, Solgari also automatically meets the company’s GDPR compliance needs by recording and archiving all channels in an encrypted military grade hosting environment. Continue reading Hastings Insurance Brokers chooses Solgari to deliver GDPR Compliant Cloud Business Communications Solution
T-Systems wins mega contract from “Sparda-Banken”
The group of “Sparda-Banken” has concluded a future-proof outsourcing deal with T-Systems. The seven-year contract has a volume in the mid three-digit million euro range and an extension option for another three years. Continue reading T-Systems wins mega contract from “Sparda-Banken”
GCI to implement new contact centre at housing and homelessness charity, Shelter
Leading Converged ICT Service Provider GCI has won a significant Skype for Business Contact Centre contract with the UK’s foremost housing and homelessness charity, Shelter. The move will see Shelter use the latest cloud-based technology to run a more flexible Contact Centre to better help the 60,000 people that call it every year for help with their housing needs. Continue reading GCI to implement new contact centre at housing and homelessness charity, Shelter
Jacada Visual IVR Chosen by Leading Global Insurance and Financial Services Provider for its Canadian Operation
Jacada announced that it has signed a material deal with a leading global insurance and financial services provider to implement Jacada’s Visual IVR solution for its Canadian operation in multiple lines of business. Continue reading Jacada Visual IVR Chosen by Leading Global Insurance and Financial Services Provider for its Canadian Operation