Enghouse Interactive announced that the Louisiana Workforce Commission (LWC) is the most recent state agency to leverage the State of Louisiana’s cloud contact centre, which is based on Enghouse Interactive’s Contact Center: Service Provider (CCSP). Continue reading State of Louisiana Deploys Cloud Contact Center for Workforce Commission →

Pindrop, the pioneer in voice security and authentication, has announced that Shop Direct, which operates digital department stores including Very.co.uk and Littlewoods.com, will become the first etailer in Europe to introduce Phoneprinting™ technology to further protect its four million customers. Continue reading Shop Direct first European retailer to adopt Pindrop’s Voice Security and Authentication to protect customers →

RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced that Optimum Credit has turned to RingCentral to replace its customer-facing communications platform and help it adhere to new industry regulations, with the RingCentral Office® and Contact Centre solution. Continue reading RingCentral Supports Rapid Growth for Optimum Credit →

Cherwell Software, a global leader in enterprise service management solutions, and European leader in digital transformation Sopra Steria, announced a strategic collaboration to further expand the global delivery of Cherwell’s software as a service (SaaS) platform. Continue reading Cherwell Software to Expand Hosted Service Management Solutions with Sopra Steria →

Avaya announced that one of the largest BPOs will transition all of its global contact centre operations to the Avaya Cloud. Alorica, the world’s leading platform for all customer interactions, will implement a complete Avaya contact centre cloud solution (CCaaS) to support 100,000 agents, hundreds of client companies, and millions of their end customers around the world. Continue reading Alorica Enlists Avaya Cloud for Global Contact Centre Operations →

Jacada announced it has signed a material deal with PSCU. Jacada will provide a comprehensive unified agent desktop, desktop automation and agent guidance solution in support of PSCU’s nearly 900 Owner credit unions. The project, which includes a suite of Assisted Service contact centre solutions from Jacada, will be utilized by hundreds of contact centre agents in four PSCU locations across the country. Continue reading PSCU Partners with Jacada to Provide Contact Center Technology Solutions →