CKE Restaurants Holdings (CKE), parent company of Carl’s Jr. and Hardee’s restaurants, has selected Market Force Information® (Market Force) to centralize and help manage contact centre customer service initiatives for its more than 3,000 locations nationwide. Continue reading CKE Selects Market Force Information to Help Drive Contact Centre Initiatives →

Enghouse Interactive announced its latest success story, Partner Colorado Credit Union. This success further demonstrates its ability to deliver effective customer communications for credit unions across the US. Partner Colorado, a member-owned not-for-profit cooperative with total assets exceeding $350 million, serves more than 31,000 members throughout the Denver metro area. Continue reading Partner Colorado Credit Union Improves Member Experience with Enghouse Interactive →

Enghouse Interactive announced that the Louisiana Workforce Commission (LWC) is the most recent state agency to leverage the State of Louisiana’s cloud contact centre, which is based on Enghouse Interactive’s Contact Center: Service Provider (CCSP). Continue reading State of Louisiana Deploys Cloud Contact Center for Workforce Commission →

Pindrop, the pioneer in voice security and authentication, has announced that Shop Direct, which operates digital department stores including Very.co.uk and Littlewoods.com, will become the first etailer in Europe to introduce Phoneprinting™ technology to further protect its four million customers. Continue reading Shop Direct first European retailer to adopt Pindrop’s Voice Security and Authentication to protect customers →

RingCentral UK, a leading provider of enterprise cloud communications and collaboration solutions and a wholly owned subsidiary of RingCentral announced that Optimum Credit has turned to RingCentral to replace its customer-facing communications platform and help it adhere to new industry regulations, with the RingCentral Office® and Contact Centre solution. Continue reading RingCentral Supports Rapid Growth for Optimum Credit →

Cherwell Software, a global leader in enterprise service management solutions, and European leader in digital transformation Sopra Steria, announced a strategic collaboration to further expand the global delivery of Cherwell’s software as a service (SaaS) platform. Continue reading Cherwell Software to Expand Hosted Service Management Solutions with Sopra Steria →