South Somerset District Council has extended its existing relationship with Civica through a new £800K contract which will see the company provide additional digital services for the council and residents Using the Civica Digital360 suite, residents will be able to access most Council services at times convenient to them on a self-service basis using the Council’s website and have responses sent via text, email or a personalised online portal. Continue reading Civica to provide South Somerset District Council’s technology platform for resident services
Category Archives: Who’s Buying What?
SGN Selects ClickSoftware to Provide Cloud-Based Mobile Workforce Optimization
SGN, the second largest gas distribution company in the United Kingdom, has selected ClickSoftware’s cloud-based mobile workforce management solution, Field Service Edge, to automate and optimize their service scheduling and improve response time to urgent, safety critical job requests. Continue reading SGN Selects ClickSoftware to Provide Cloud-Based Mobile Workforce Optimization
Five9 Provides Global Financial Services Company with Cloud-Based Contact Centre Solution
Five9, a leading provider of cloud software for the enterprise contact center market announced that a leading global online and mobile payment service provider chose to modernize its contact software solution by selecting Five9. Continue reading Five9 Provides Global Financial Services Company with Cloud-Based Contact Centre Solution
ClickFox, Barclays UK Renew Their Strategic Partnership On Customer Journey Analytics
ClickFox announces the contract renewal with Barclays UK for its Customer Journey Analytics platform, entering into a fifth year for the partnership of the two companies. The partnership renewal allows Barclays to expand its enterprise-wide customer journey analytics software solution, putting customer experience central to their strategy and day-to-day business decisions. Continue reading ClickFox, Barclays UK Renew Their Strategic Partnership On Customer Journey Analytics
Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
Jacada, a leading global provider of solutions designed to automate customer service interactions, reduce the size of contact centers, and improve the customer experience announced that it has again extended its relationship as the customer service enterprise software solution provider for one of the largest cable operators in Europe. Continue reading Jacada Receives Material Order from a Major European Telecom to Continue Providing Agent Guidance, Automation, and Desktop Unification
NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company
NICE announced that Thomas Cook UK, one of the world’s leading leisure travel companies, has significantly improved employee and customer engagement, as well as operational efficiency, with their renewal and upgrade of NICE Workforce Management (WFM). Continue reading NICE Workforce Management Delivers Transformational Customer Experience for Leading Travel Company