Pegasystems announced the Government of Andhra Pradesh (GoAP) has selected Pega® Government Platform as the technology backbone for e-Pragati – a new centralized government portal that aims to integrate all departments, streamline services, and drive higher citizen satisfaction. Continue reading Pegasystems Selected To Drive One of India’s Largest Statewide Digital Transformation Projects →

NewVoiceMedia announced that Berlin-based food-delivery service, Delivery Hero AG, has selected its platform to transform its global customer experience. Continue reading Delivery Hero selects NewVoiceMedia as contact centre partner to transform global customer experience →

Raven Housing Trust has chosen an online customer portal from Aareon. The Portal, which will offer a wide range of online services to over 6.5k residents across Surrey and Sussex, will free-up existing call-centre staff to spend more time with those in greater need. Continue reading MyRaven Customer Portal Takes Off With Aareon →

Spok, announced that Virginia Hospital Center has chosen Spok Care Connect®, a unified healthcare communication platform, to speed response times and improve clinical workflows and quality outcomes. Continue reading Virginia Hospital Center Selects Spok’s Enterprise Communication Platform to Complement EHR →

Mitel®, a global leader in business communications, has secured a contract with leading English Premier League Football Club, Tottenham Hotspur, to help enhance the communication experience for staff and fans at the Club’s soon-to-be-completed, state-of-the-art stadium. Continue reading Tottenham Hotspur Chooses Mitel Unified Communications to Support World-Class Entertainment Experience at its New Stadium →

Daisy Group, the UK’s largest independent supplier of business communications and IT solutions, has strengthened its relationship with leading care home company Barchester, it was announced. Continue reading Daisy Group and Barchester Strengthen Relationship with £180,000 Telephone Deal →