Aspect Software announces that Lazada, South East Asia’s number one online shopping and selling destination, has partnered with Aspect to enhance Lazada’s Customer Engagement technology. The company’s investment will cater to its growing online customer base across six countries in Asia Pacific it currently serves. Continue reading Lazada Selects Aspect Software as a Telephony Technology Provider Strategic Customer Engagement Partner in Asia Pacific
Category Archives: Who’s Buying What?
Scheidt & Bachmann’s virtual ticket agents help Greater Anglia passengers at ticket machines
Rail passengers in East Anglia who have a query while using a ticket machine can now press a button which will put them straight through to a real person who can help them buy tickets and find the best fares. Continue reading Scheidt & Bachmann’s virtual ticket agents help Greater Anglia passengers at ticket machines
Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS
NICE announced that one of the world’s leading global investment banks will be deploying the NICE COMPASS Communication Compliance Assurance solution. By streamlining and automating its financial communication compliance processes, the NICE COMPASS solution will enable the bank to meet regulatory requirements while also reducing compliance-related workloads, costs and risks. Continue reading Leading Global Investment Bank to Automate Compliance Assurance Reporting Using NICE COMPASS
Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio
Resilient plc announced that it has been selected by BT to provide call recording services to customers of its non-geographic numbering services. The services are available to customers of BT’s UK Inbound Contact portfolio immediately. Continue reading Resilient plc selected by BT Group to bring call recording to its UK Inbound Contact portfolio
Premier Foods cooks up fresh IT service management delivery with Freshworks
Freshworks, the leading provider of cloud-based business software, announced that Premier Foods has completed the first phase of its IT Service Centre implementation, based on Freshservice.
Continue reading Premier Foods cooks up fresh IT service management delivery with Freshworks
Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability for Moishe’s NYC Movers
The new image and video upload capabilities from Zappix allows Moishe’s NYC Movers the ability to offer their customers a better way to interact with them; compared to the old voice menus. They now visually engage customers providing uploading of images and videos during the call. Transforming the Customer Experience (CX) during the booking of a move in a collaborative way with the sales representative using a Visual IVR on their SmartPhone. Continue reading Zappix Announced an Enhanced Visual IVR with Mobile Video and Image Upload Capability for Moishe’s NYC Movers