eGain, the leading provider of cloud-based customer engagement solutions announced that Waddell & Reed Financial, Inc. (NYSE: WDR) selected eGain Solve™ to provide omnichannel customer service. Continue reading Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service →

Five9, a leading provider of cloud software for the enterprise contact center market announced that it has been selected by a financial technology company focused on providing affordable loans to consumers. Continue reading Five9 Delivers Cloud-Based Contact Centre Solution to a Large Financial Technology Company →

Financiera Comultrasan, a Colombian credit and savings institution, chose the Presence Suite of Enghouse Interactive to transform its contact center´s operations and offer an enhanced customer experience. Continue reading Financiera Comultrasan bet on the Presence suite to improve its Contact Centre →

South Somerset District Council has extended its existing relationship with Civica through a new £800K contract which will see the company provide additional digital services for the council and residents Using the Civica Digital360 suite, residents will be able to access most Council services at times convenient to them on a self-service basis using the Council’s website and have responses sent via text, email or a personalised online portal. Continue reading Civica to provide South Somerset District Council’s technology platform for resident services →

SGN, the second largest gas distribution company in the United Kingdom, has selected ClickSoftware’s cloud-based mobile workforce management solution, Field Service Edge, to automate and optimize their service scheduling and improve response time to urgent, safety critical job requests. Continue reading SGN Selects ClickSoftware to Provide Cloud-Based Mobile Workforce Optimization →