Centile, one of Europe’s leading providers of Cloud PBX, Fixed-Mobile Convergence and unified communications for cloud service providers, has announced that it has been selected by Pure Cloud Solutions (PCS), a UK provider of cloud solutions, as its main unified communications (UC) vendor to deliver innovative voice, collaboration and communication solutions to its direct and UK reseller base. Continue reading Centile ISTRA platform selected by Pure Cloud Solutions to drive Fixed-Mobile Communications in the UK →

Thalasia, hotel and seaside resort, has started a digital transformation process with Vodafone that will allow it to provide a more efficient and personalized service to its customers. Thalasia is a modern and innovative thalassotherapy spa with solutions based on the power of the sea water, its needs for recovery of health, relaxation and body care. Continue reading Thalasia starts the digital transformation of its services with Vodafone →

eGain, the leading provider of cloud-based customer engagement solutions announced that Waddell & Reed Financial, Inc. (NYSE: WDR) selected eGain Solve™ to provide omnichannel customer service. Continue reading Waddell & Reed Financial, Inc. Selects eGain for Omnichannel Customer Service →

Five9, a leading provider of cloud software for the enterprise contact center market announced that it has been selected by a financial technology company focused on providing affordable loans to consumers. Continue reading Five9 Delivers Cloud-Based Contact Centre Solution to a Large Financial Technology Company →

Financiera Comultrasan, a Colombian credit and savings institution, chose the Presence Suite of Enghouse Interactive to transform its contact center´s operations and offer an enhanced customer experience. Continue reading Financiera Comultrasan bet on the Presence suite to improve its Contact Centre →

South Somerset District Council has extended its existing relationship with Civica through a new £800K contract which will see the company provide additional digital services for the council and residents Using the Civica Digital360 suite, residents will be able to access most Council services at times convenient to them on a self-service basis using the Council’s website and have responses sent via text, email or a personalised online portal. Continue reading Civica to provide South Somerset District Council’s technology platform for resident services →