Five9, a leading provider of cloud software for the enterprise contact center market announced that it has been selected by a financial technology company focused on providing affordable loans to consumers.
With more than 240 retail locations, the financial technology company is focused on providing loans to consumers with poor or no credit. The company’s contact center agents provide customer service and in two languages (English and Spanish) related to loan origination, loan applications and credit-building programs.
Frustrated by the poor service and support from their previous cloud contact center vendor, as well as service disruptions, the company turned to Five9 for product reliability and reputation of service.
In contrast to the company’s experience with its previous vendor, the implementation of Five9’s Virtual Contact Center solution was seamless, while easily integrating with their existing proprietary CRM solution. The company is utilizing Five9’s administrative and reporting capabilities, and has also taken advantage of Five9’s Premium Support offering.
“We continue to experience significant growth in the financial industry where companies realize the correlation between customer service and consistent growth,” said Dan Burkland, President, Five9. “By embracing a cloud-based model, companies in all industries can drive broader growth and profitability while providing a truly differentiated experience for consumers.”