NewVoiceMedia announced that Esker has transformed its customer service experience and improved operational efficiencies with its ContactWorld for Service platform. Continue reading Esker moves to the cloud to transform customer service experience →

NICE announced that one of Australia’s largest multinational insurance companies is implementing Nexidia Analytics as part of an initiative to improve customer experience, increase efficiency and reduce costs. The company selected the next-generation omnichannel analytics solution due to its speed, accuracy and responsiveness, as well as its integration capabilities and impressive proven results. Continue reading One of Australia’s Largest Insurers Selects NICE’s Nexidia Analytics Solution to Improve Customer Experience →

Optus Business announced a three year whole-of-business ICT contract with Hastings Deering, one of the world’s largest Caterpillar dealer networks, to deliver a range of telecommunications and managed services. Continue reading Optus Business And Hastings Deering Sign New Three-Year Strategic Partnership →

Rant & Rave announces it has been appointed by Fortnum & Mason, the world renowned luxury retail brand, to enhance its customer experience programme and maximise the quantity and quality of customer feedback. Continue reading Fortnum & Mason adopts Rant & Rave’s Fast Feedback to drive its customer experience programme →

ALE, operating under the Alcatel-Lucent Enterprise brand, announced that the luxury Adare Manor in Limerick, Republic of Ireland, has selected a state-of-the-art telephony and BYOD Mobile Guest Softphone solution for its guests and staff. The transformation is part of a large-scale refurbishment in preparation for its bid to host the 2026 Ryder Cup. Continue reading Five-star communications technology for luxury Adare Manor →