Runnymede Borough Council has selected Capita One’s Digital Enterprise platform following a competitive process. The customer relationship management system and online customer portal will integrate with the Council’s back office systems. Continue reading Runnymede Borough Council selects Capita’s One Digital Enterprise platform →

Twilio, the leading cloud communications platform company, announced that National Debt Relief is replacing its legacy contact center technology and moving all its customer communications to Twilio. In just 90 days, National Debt Relief rolled out a contact center solution built on Twilio’s scalable, secure APIs that will serve 1,300 agents and employees across three service centers. Continue reading National Debt Relief Selects Twilio to Replace Legacy Contact Centre →

Malindo Air, recipient of Asia Pacific Regional Airline of the Year, has successfully implemented an Omni-Channel Contact Center Solution from Aspect Software, a leading provider of fully-integrated customer Interaction Management, Workforce Optimization, Self-Service and 6 time recipient of the Frost & Sullivan Asia Pacific Outbound Systems Market Share Leadership Award. Continue reading Malindo air enhances customers experience with Aspect Software’s omni-channel contact centre solution →

Anantara Vacation Club, Asia’s leading luxury vacation ownership concept, has deployed Aspect® Unified IP® contact centre platform to enhance the Club’s customer engagement and outbound marketing operations in Hong Kong and Shanghai. Continue reading Anantara Vacation Club Intensifies Its Customer Engagement Operations with Aspect Software →

Fusion, a leading provider of cloud services, announced that its advanced cloud voice and connectivity solutions have been selected to improve communications for two major enterprises in the healthcare and hospitality verticals. The customers cited Fusion’s expertise in meeting the specialized requirements of these key industries. Continue reading Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million →

Samsung Electronics announced that the company has been awarded a contract for the supply of smartphones and related accessories by the Home Office for use on the emergency services network (ESN), which will see a new communications network rolled out to all police, fire, ambulance and other public safety users across the UK. Continue reading Samsung Wins Home Office Contract To Supply Upgrade Emergency Services Network →