Malindo Air, recipient of Asia Pacific Regional Airline of the Year, has successfully implemented an Omni-Channel Contact Center Solution from Aspect Software, a leading provider of fully-integrated customer Interaction Management, Workforce Optimization, Self-Service and 6 time recipient of the Frost & Sullivan Asia Pacific Outbound Systems Market Share Leadership Award. Continue reading Malindo air enhances customers experience with Aspect Software’s omni-channel contact centre solution
Category Archives: Who’s Buying What?
Anantara Vacation Club Intensifies Its Customer Engagement Operations with Aspect Software
Anantara Vacation Club, Asia’s leading luxury vacation ownership concept, has deployed Aspect® Unified IP® contact centre platform to enhance the Club’s customer engagement and outbound marketing operations in Hong Kong and Shanghai. Continue reading Anantara Vacation Club Intensifies Its Customer Engagement Operations with Aspect Software
Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million
Fusion, a leading provider of cloud services, announced that its advanced cloud voice and connectivity solutions have been selected to improve communications for two major enterprises in the healthcare and hospitality verticals. The customers cited Fusion’s expertise in meeting the specialized requirements of these key industries. Continue reading Fusion Wins Two Cloud Services Contracts Valued at More than $1.6 Million
Samsung Wins Home Office Contract To Supply Upgrade Emergency Services Network
Samsung Electronics announced that the company has been awarded a contract for the supply of smartphones and related accessories by the Home Office for use on the emergency services network (ESN), which will see a new communications network rolled out to all police, fire, ambulance and other public safety users across the UK. Continue reading Samsung Wins Home Office Contract To Supply Upgrade Emergency Services Network
Maserati Selects Accenture Interactive to Help Re-Imagine the Customer Experience
Accenture announced that Maserati, the premium luxury vehicle manufacturer, has appointed Accenture Interactive to help enhance the full Maserati customer experience across all digital channels; expand global sales; and extend Maserati’s brand equity around the world. Continue reading Maserati Selects Accenture Interactive to Help Re-Imagine the Customer Experience
NICE empowers Garanti Bank to improve customer service and build brand loyalty with its advanced analytics solution
NICE announced that Turkiye Garanti Bankası A.Ş., Turkey’s second largest private bank, is using NICE’s leading analytics solution to boost efficiency, improve customer satisfaction, and ensure greater regulatory adherence. In fact, the bank reduced complaints by almost 15 percent and increased customer satisfaction in the Collection Department within months of implementation. Continue reading NICE empowers Garanti Bank to improve customer service and build brand loyalty with its advanced analytics solution