NICE announced that Turkiye Garanti Bankası A.Ş., Turkey’s second largest private bank, is using NICE’s leading analytics solution to boost efficiency, improve customer satisfaction, and ensure greater regulatory adherence. In fact, the bank reduced complaints by almost 15 percent and increased customer satisfaction in the Collection Department within months of implementation. Continue reading NICE empowers Garanti Bank to improve customer service and build brand loyalty with its advanced analytics solution →

Specialist youth Market Research agency Ungdomsbarometern has selected the Confirmit Horizons platform to support all its data collection activities across the Nordic region. Continue reading Confirmit supports youth Market Research at Ungdomsbarometern →

The UK’s leading national mental health care provider, Cygnet Health Care has chosen High Wycombe based Olive Communications, the leading cloud managed service provider to transform its communications infrastructure. Continue reading Cygnet Health Care selects Olive to deliver a new managed cloud and enterprise mobility communications infrastructure →

Royal Brompton & Harefield NHS Foundation Trust has selected managed communications specialist Maintel to provide an industry-leading unified communications solution as part of its digital transformation strategy. Maintel’s ICON Communicate will allow 3,000 staff to benefit from a fully managed cloud telephony solution. Continue reading Royal Brompton and Harefield NHS Foundation Trust selects Maintel to deliver cloud-based communications solution →

West’s Unified Communication Services, a leading cloud contact centre provider, announces that specialist insurance broker Nova Insurance, has experienced improved productivity, enhanced customer satisfaction and increased sales since moving its customer service operations to West’s Cloud Contact Pro solution earlier this year. Continue reading Nova Insurance opts for customer service in the cloud to prepare for digital future →