Accenture has invested, through Accenture Ventures, in Cresta, a company that has developed an AI-powered platform designed for contact centres. Continue reading Accenture Invests in Cresta to Improve Efficiency and Productivity in Contact Centres with Generative AI
Tag Archives: Accenture
EDF Teams with Accenture and Kraken Technologies to Accelerate Customer Transformation
Accenture and Kraken Technologies are helping EDF’s UK retail business accelerate the migration of customers to its new platform, enabling them to effectively manage their energy use and cost. Continue reading EDF Teams with Accenture and Kraken Technologies to Accelerate Customer Transformation
Accenture to Acquire GemSeek to Further Expand its Customer Analytics Services
Accenture has agreed to acquire GemSeek, a leading customer experience analytics provider helping global businesses understand customers through insights, analytics and AI-powered predictive models. Continue reading Accenture to Acquire GemSeek to Further Expand its Customer Analytics Services
MTN, Accenture and Genesys unite to elevate the customer experience
MTN, Africa’s leading telecommunications service provider, is elevating customer experience through a transformative partnership with global consulting firm Accenture and customer experience solutions provider Genesys. Continue reading MTN, Accenture and Genesys unite to elevate the customer experience
Amadeus to Work with Microsoft and Accenture to Develop New Generative AI-Powered Integrations to Support Corporate Travel Management
As part of its ongoing partnerships strategy, Amadeus announced it is working with Microsoft and Accenture to develop new AI-powered integrations between its travel and expense platform Cytric Easy and Microsoft 365. Continue reading Amadeus to Work with Microsoft and Accenture to Develop New Generative AI-Powered Integrations to Support Corporate Travel Management
Accenture Introduces Ella and Ethan, AI Bots to Improve a Patient’s Health and Care Using the Accenture Intelligent Patient Platform
Accenture has enhanced the Accenture Intelligent Patient Platform with the addition of Ella and Ethan, two interactive virtual-assistant bots that use artificial intelligence (AI) to constantly learn and make intelligent recommendations for interactions between life sciences companies, patients, health care providers (HCPs) and caregivers. Continue reading Accenture Introduces Ella and Ethan, AI Bots to Improve a Patient’s Health and Care Using the Accenture Intelligent Patient Platform